| PATIENT CARE SPECIALIST - LVH NEIGHBORHOOD HOSPITALS (MACUNGIE, PA AND GILBERTSVILLE, PA LOCATIONS) Summary
Ensures and provides patient care and serves as a responsible and accountable clinical expert, role model, educator, and resource who facilitates the professional development of staff and evidence-based quality care. Collaborates with the unit leadership team to ensure competent staff performance to promote quality patient outcomes and meeting of regulatory guidelines. Assists in maintaining a safe work environment and maintains clinical and professional competency as appropriate to the population of patients served. Disseminates to staff all relevant information and education obtained from committees and monthly Patient Care Specialist meeting in timely manner to ensure adoption of current practices.
Job Duties - Participates with unit leadership team and the Department of Education to ensure educational needs of staff are met including, but not limited to, orientation, nurse residency, ongoing competency assessment, use of electronic learning system and electronic medical record, continuing education, performance improvement, and professional development.
- Provides clinical, consultative, technical, and informational services to clinical staff, patients, and families demonstrating knowledge in identification and resolution of patient care or other problems.
- Participates in all phases of the performance improvement process including organizational unit-based patient satisfaction goals.
- Assists in the development and implementation of evidence-based policies/procedures/protocols/standards designed to facilitate improved care practices and to promote positive patient outcomes. Mentors nurse resident EBP projects and facilitates dissemination as appropriate.
- Demonstrates commitment to quality and safety, in accordance with established policies and procedures, utilizing evidence-based practice.
- Fosters staff compliance with all regulatory requirements (OSHA, HIPAA, TJC, DOH, ADA, etc.) including Point of Care testing, patient safety goals, and mandatory educational requirements.
- Mentors staff to facilitate team development and collaborative practice via the Professional Practice Model.
- Utilizes appropriate and acceptable intervention behaviors and communication styles in order to be an effective resource and liaison to staff within the department as well as within the hospital network.
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