| USGIF is seeking an enthusiastic, strategic and collaborative candidate to serve as the organization’s membership manager. Reporting directly to Chief of Staff, this individual will support and grow USGIF membership by utilizing proactive outreach skills, leveraging data to inform member and prospect engagement, being responsive to
member/potential member inquiries and organizing dedicated member events and programs. Duties and Responsibilities:
Serving as the membership manager, you will be responsible for all aspects of member services, from first point of contact to organizing outreach to engaging current members to helping formulate strategies to recruit and retain public, private, and academic sector members. You will also maintain the membership database, including tracking membership numbers, using key data points to inform programming, and coordinating with accounting on dues payment and renewals.
Member Services
• Serve as the organization’s primary POC.
• Provide superior customer service to members and potential members and help to develop as well as implement best practices to efficiently process membership applications, monitor and report on membership data, manage new member onboarding, and assist with annual retention campaign, including preparation of dues invoices and
collateral (member ROI reports).
• Monitor and report on key metrics related to membership growth and generate reports to
inform member engagement strategy.
Data Management
• Maintain data integrity, collection, and optimization of USGIF’s database (Altai).
• Responsibilities include adding new members, address corrections, researching prospects and dropped member’s information, as well as leveraging this data to inform marketing and membership engagement.
• Serve as staff liaison with CRM vendor.
Outreach
• Ensure that membership table is staffed at all applicable USGIF events.
• Coordinate and meet with USGIF members and potential members.
• Attend external events where current and potential members will be present.
Marketing and Communications
• Partner with USGIF Marketing and Communications team to communicate membership value and benefits to current and prospective members via our website, email communications, member surveys, and ROI reports. Event Planning
• Plan and lead member prospect meetings.
• Work with entire USGIF team in the development of membership events (in-person and virtual).
• Work alongside events team at USGIF events (including set up, registration and other duties as assigned). |
