Membership Associate

POSITION SUMMARY

Working with the Membership Director, the Membership Associate will provide member services administration and project management support for ADSO. This includes supporting member events and activities to help expand ADSO’s membership and deliver on ADSO’s value proposition for existing members.

Organization BACKGROUND

The Association of Dental Support Organizations (ADSO) is a non-profit organization comprised of DSO member companies, several association partners and more than 180 industry partners. ADSO represents Dental Support Organizations (DSOs) before the public, policymakers, and the media. 

KEY RESPONSIBILITIES

• Manage and oversee the day-to-day member services activities
• Administer and oversee member inquiries, application process, and member onboarding
• Support ADSO Membership Committee
• Administer membership initiatives and programs including ADSO study clubs, webinars, etc.
• Oversee data quality and integrity of the membership database
• Serve as project manager for various membership initiatives and activities
• Manage membership portal/member facing integrations between database and website
• Generate membership lists and reports as needed
• Draft constituent communications and marketing materials as needed
• Respond to constituents and prospective member inquires through email, telephone and web
• Manage accounts receivables process with membership services and accounting team to ensure timely payment of dues
• Provide logistical support to membership director on membership programs as assigned
• Manage new member application and onboard new members
• Maintain accurate and up-to-date membership listings, mailing lists, and additional contacts
• Process new membership applications and assist with developing and providing any approved new member welcome materials
• Prepare and distribute all approved correspondence and information to members
• Review and maintain membership materials, including social media posts
• Send membership materials to prospective members
• Provide project and administrative support as needed

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• Bachelor’s degree
• A minimum of three years’ experience in member services
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Proficient in database and communications systems management
• Extremely organized with strong attention to detail
• Ability to meet deadlines
• Excellent communication skills (both verbal and written
• Excellent customer service and ability to work with members in person, on the phone and electronically
• Comfortable in a fast-paced environment and able to manage multiple projects
• Exceptional problem-solving capabilities and resourceful under pressure
• Ability to work both in a team environment and operate independently

TRAVEL

Travel to occasional in-person team meetings and/or annual meetings is anticipated.

ADA SPECIFICATIONS

This is a largely sedentary position that requires the ability to speak, hear, see and lift small objects up to 20 lbs.

DISCLAIMER

Phone calls will not be accepted. Contact from recruitment agencies will also not be accepted.

BACKGROUND CHECK

Per ADSO's Policy, the successful applicant for this position will undergo a thorough background check as a condition of employment. This process will be conducted with the utmost respect for privacy and confidentiality.