Technical Account Consultant

Cardinal Health Sonexus? Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We?re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them-faster.

Job Summary

The Technical Account Consultant primarily serves as a liaison between the business, IT and external stakeholder partners to bridge the gap between the operations team and technology teams. This role ensures the technology partners requirements gathering is sound from a business perspective, continuous validation of a solution is monitored, and all project considerations are taken into account through a robust approach of ensuring technical business specifications of a project are gathered. This role will also analyze IT related project needs, define requirements, objectives, and participate in the solutions making process.  The Technical Account Consultant will optimize business processes by leveraging the functionality of the CRM which operates on a Salesforce platform today.

Responsibilities

• Manage technical projects and CRM enhancement. Manages projects for updates and changes from the identification phase to the implementation phase; leads the problem analysis process, defines project scope/need from the business and works with technical teams to implement changes.
• Translate business needs and projects into a digestible and clear project for technical and functional partners.
• Proactively facilitates escalation through the analysis of the reported issues and requests.
• Demonstrate excellent communication, and attention to details skills both internally and externally.

Qualifications

• Bachelor?s degree in related field, or equivalent work experience, preferred.
• 4-8 years of experience in related field, preferred
• Strong knowledge of Salesforce (create, understanding of how the processes) on workflows, tasks, account and case management
• Understanding of patient services and the hub space
• Excellent and clear communication skills
• Strong organizational and time management skills
• Understanding of call center IVR and phone platforms

What is expected of you and others at this level

• Understand the vision and goals of our clients and work to build out solutions that advance the direction of their desired end-state.
• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
• May contribute to the development of policies and procedures.
• Works on complex projects of large scope.
• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives.
• Completes work independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives.
• May act as a mentor to less experienced colleagues.

Anticipated salary range:  $79,700 -$119,490

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 04/11/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate?s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.