Assistant Manager Transport

Job Title

Job Description Summary

Job Description

JOB PROFILE

• Design and develop effective Transport processes and systems.
• To ensure that the process as laid down is followed.
• Control and monitoring is exercised during shuttle services, spot rental, airport transfers & regular employee pickups and drops.
• Over all in charge of Daily operations for Transport
• Manage the transport team
• Vendor management from operational perspective
• Regular interaction with the employees through formal and informal meetings for improvement in transport services and handle employee escalations
• Adherence to  SLAâ™s by vendor including statutory and non-statutory compliance
• Ensure Vendor / Operational and Management reports are submitted and shared on daily basi
• Provide leadership to the C&W Transport team and ensure deliverables as per the SOW & scorecard as part of the agreement between Adobe and C&W.
• Ensure effective implementation of Transport processes and systems and document processes where not in place.
• Identify checks & alterations in the Transport system and highlight improvement areas.
• Work closely with Security team to ensure Safety checks and standards as per SOW defined in the agreement.
• Represent Transport team for meetings with business on Transport issues
• Transport helpdesk management to be implemented, tracked & reported
• Achieve agreed SLAâ™s as per agreement with vendors
• Preparing & sharing monthly Transport MIS and ensuring its accuracy
• Ensure timely invoice generation, accuracy in checking & release of vendor payments as per agreed terms.
• Al vendor agreements to be in place.
• Meet and exceed all baseline targets highlighted below:
• Ensure 95% vehicle compliance
• Conducting ESAT surveys every six months & ensuring ESAT score of 75%
• OTA percentage to be at 92% as mentioned in the Exhibit 1 of agreement (score card)
• Cab utilization & occupancy as per agreed targets
• To achieve transport cost per person as per agreed targets
• Identify & report efficiencies for shuttle services
• Drive effective issue/query resolution process  - 10% less from previous year
• MMR on Transport to be shared with C&W KAM and Adobe team for Noida & Bangalore
• Other key management attributes & Key Performance Indicators (KPIs) as specified by Key Account Manager.