Collections Analyst

The Collections Analyst is responsible for the collections of past due amounts for assigned accounts and resolving credit-related issues through addressing incoming phone calls and emails from Lansing branch Associates and customers.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Collect past due amounts on assigned customer accounts
• Independently work with customers and branch locations to manage past due accounts while supporting the sales function.
• Identify accounts needing to progress to the next level of collections
• Assisting customers with invoices, statements, and reconciliations for assigned branch locations
• Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and resolve credit-related issues. Involves decision-making on managing past due accounts, responding to billing questions, and reconciliation of accounting records with customers.
• Other duties as assigned.

Qualifications:

• Strong problem solving/decision-making skills.
• Strong customer focus.
• Ability to handle high transaction volume
• Ability to manage multiple tasks and meet deadlines
• Ability to work with a strong attention to detail
• Ability to work effectively in a team environment
• Ability to reconcile accounting records
• Communication Proficiency
• Basic proficiency with Excel and Word

Work Environment:

This job operates in a professional, office environment.  

Physical Demands:

This is largely a sedentary role, requiring use of typical office equipment such as a computer, phone, copier, check scanner, etc.

Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. 

Travel:

No travel is expected for this position.