IT Support Associate

Provide technical support for hardware and software solutions, including computers, tablets, mobile devices, and other technology devices. Respond to issues such as accounts, security, and data storage, using a variety of communication channels. Maintain internal and external documentation for technical solutions and provide training to users. Partner with other departments and clients to support and provide technology for special requests, events, and projects. Collaborate with central University ITS staff to manage and execute hardware and software deployments, including user-specific configuration and access administration, utilizing the University's client management tools. Collaborate with other internal College of Business and University departments to provide high-quality support and solutions. Assist in the oversight of tier 1 technical support student workers, offering training and mentorship.

The University of Nebraska-Lincoln seeks to attract and retain a high performing and collaborative workforce. UNL is committed to providing a work environment and culture that fosters personal and professional success where every person and every interaction matters. The University is proud to be one of Nebraska's preferred and largest employers where individuals are able to participate and contribute to their full potential.

As an EO/AA employer, the University of Nebraska considers qualified applicants for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See https://equity.unl.edu/notice-nondiscrimination/.

Associate's degree in computer technology, customer support, or closely related disciplines; equivalent education/experience considered. Ability to diagnose and solve complex or unusual problems drawing upon technical knowledge. Knowledge and experience with Windows operating systems, software, and hardware. Excellent customer service skills. Excellent written and verbal communication skills. Familiarity with audio and/or visual equipment. Ability to multi-task and prioritize tasks. Proficient in Microsoft Office suite. Knowledge and experience with e-mail, mobile devices, and Internet Browsers. Demonstrated ability to lead a project or team effectively.

Computer support experience in an academic environment. Experience working with client management tools. Experience training or familiarizing end users on technology solutions. Experience working with vendors or third-party servicing for technology solutions. Experience with Mac operating systems, software and hardware. Knowledge of wireless network connectivity procedures.