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CRM Systems Analyst III
Iowa State University
Position Title:CRM Systems Analyst IIIJob Group:Professional & ScientificRequired Minimum Qualifications:Bachelors degree and 5 years of related experiencePreferred Qualifications:Experience supporting recruitment efforts in a higher education admissions officeExperience working with undergraduate admissions policies and procedures Experience, education or training in project management CRM system expertise, preferably Salesforce Experience as a Salesforce Administrator Job Description:As a Systems Analyst III, you'll lead and mentor a team while managing and optimizing the Salesforce CRM system for the Office of Admissions. Your role involves creating and enforcing system procedures, collaborating with campus partners and vendors, and developing solutions to improve system performance and reliability. You'll act as the subject matter expert, providing training and support, and overseeing CRM governance meetings. Additionally, you'll design and implement system updates, manage user roles and data governance, and create communication campaigns, reports, and dashboards to support recruitment efforts. Effective project management and documentation are also key aspects of this position. About Us: Our Admissions office supports students from various backgrounds, including first-year, transfer, international, graduate, and nontraditional students, ensuring everyone finds their place at Iowa State. We offer a rolling admissions policy, making the application process flexible and accessible, and our team is here to assist with everything from understanding tuition and financial aid options to connecting with admissions counselors and exploring campus life. The selected candidate must reside in the state of Iowa at the time of hire.
Develops system logic to achieve optimum throughput. Prepares and conducts system and programming tests for Salesforce, Salesforce Marketing Cloud and related CRM software. Reviews potential applications that interact with CRM. Works on assignments that are generally of a difficult technical nature and may involve project leadership activities. Collects and writes technical requirements for new systems. Designs, implements, maintains and supports enterprise systems infrastructure, cloud infrastructure, software and services. Troubleshoots complex problems involving multiple systems and working with vendor support to implement fixes. Interfaces with network, security, identity, and support teams to develop sustainable solutions for campus use. Provide end-user support and training and interact with stakeholders with a varying levels of technical skills. Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship. Level Guidelines Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISUs mission and department or work unit goals Applies senior-level professional knowledge and expertise to work requiring greater latitude Solves moderately complex problems and regularly exercises judgment to determine appropriate action Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices Responds to complicated inquiries, provides training, and provides direction to lower-level staff May provide supervision for one to two other staff (i.e., leads a small work team) May lead projects for which well-defined practices and procedures may not exist Provides guidance to students Appointment Type:RegularNumber of Months Employed Per Year:12 Month Work PeriodTime Type:Full timePay Grade:PS811Application Instructions:To apply for this position, please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following: Original Posting Date:March 13, 2025Posting Close Date:March 27, 2025Job Requisition Number:R16593
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