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Administrative Associate
University of Kansas
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Administrative Associate

University of Kansas

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Details
Posted:
March 15, 2025
Location:
Lawrence, Kansas
Position Overview
This position is responsible for managing the customer service/reception operations for the Student Access Center in the University Academic Support Centers. The Administrative Associate serves as on-site supervision and point of contact for student office assistants providing customer service to students, faculty, and staff. The Administrative Associate coordinates the hiring, training, and supervision of front desk office assistants for the Student Access Center. This position also provides administrative and office support for the Student Access Center staff and ensures the reception area runs efficiently. The Administrative Associate reports to the Assistant Director in the Student Access Center.

Unit Overview:
University Academic Support Centers (UASC) is a comprehensive student support program consisting of two unique centers designed to strengthen the academic skills and written communication of students at the University of Kansas. UASC supports the University's commitment to the academic success and holistic development of students. UASC programs encourage student participation both in and out of the classroom, support academic and personal development, and link students to other campus and community resources for academic and personal support and development. University Academic Support Centers is a department within Academic Success.


Job Description
50%: Supervision and Training
  • Manages the hiring, training, supervision, evaluation, and professional development of up to four (4) student office assistants (OAs) who provide front-desk reception. This includes ensuring OAs are trained to provide exceptional customer service by greeting students, parents, faculty, and staff via phone or in-person. Trains OAs to schedule appointments using Access Online, the accommodations management software.
  • Ensures OA team understands the depth and breadth of all UASC services and programs (Wingspan & University Test Center). Creates and implements OA training materials and OA professional development opportunities.
  • Collaborates with the Administrative Associate in the Wingspan and staff in the University Test Center to cross-train OAs and ensure adequate administrative support/customer service across UASC offices and services.
45% Administrative and Customer Service Support
  • Provide office reception, including supporting faculty, staff, and students and other call-in or walk-in traffic with requested information, directing them to appropriate office and campus resources.
  • Processes, organizes and disseminates messages and initiates responses for routine inquires by phone and departmental email accounts.
  • Receives confidential disability documentation and assists prospective students navigate the online registration process.
  • Organizes and maintains the Student Access Center space, supplies, and literature.
  • Administrative and calendar/appointment support for Student Access Center professional staff, including the AVP of Academic Success.
  • Assists the professional staff in coordinating the search process for student employment opportunities in the Student Access Center.
5% Other duties as assigned.
.
Required Qualifications
  1. High School diploma or completion of G.E.D. equivalency.
  2. Two years of office experience or two years of post-secondary education

Preferred Qualifications
  1. Bachelor's degree strongly desired.
  2. Experience training and supervising student staff, as evidenced in application materials.
  3. KU experience strongly desired, as demonstrated in application materials.
  4. Experience handling sensitive and confidential material, as demonstrated by one year of related experience.
  5. Experience working in a busy office with broad base of office skills and experience, as evidenced in application materials.
  6. Previous experience communicating critical and complicated information with clarity and sensitivity, as demonstrated in application materials.

Contact Information to Applicants
Brianna Lichtenauer Wasser
b.lichtenauer.wasser@ku.edu
785-864-1594
Additional Candidate Instruction
In addition to the online application, the following documents are required to be considered for this position:
  1. A cover letter addressing how required and preferred qualifications are met.
  2. Resume or curriculum vitae.
  3. Contact information for three professional references.
Application review begins Monday, April 21st, 2025. To ensure consideration, please apply prior to this date.


Advertised Salary Range
41,000
Application Review Begins
21-Apr-2025
Anticipated Start Date
12-May-2025
Primary Campus
University of Kansas Lawrence Campus
FTE
1.0
Reg/Temp
Regular
FLSA Status
Nonexempt
Employee Class
U-Unclassified Professional Staff
Work Location Assignment
On-Site
Disclaimer
The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX, civilrights@ku.edu, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY.

Internal Number: 5084876
About University of Kansas
The University of Kansas is a Carnegie doctoral/research-extensive university with a $1.4 billion endowment and a faculty of 2,600. Current enrollment is 28,500 (19,000 undergraduate), with students drawn from 110 nations and all 50 states. The 1,000-acre main campus is in Lawrence, a community of 95,000 in hilly northeast Kansas that lies about 35 miles west of Kansas City and 30 minutes from the state capital, Topeka.. Lawrence has a thriving community with a wide range of activities/events
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