Technology Integration and Support Specialist

The Technology Integration and Support Specialist ensures that the School’s technology platforms and infrastructure are reliable, manageable, and effective for educational and administrative needs. This position reports to the Director of Operations and routinely collaborates with the leadership team, school personnel, students, and parents to plan, implement, and support the School’s technology needs.

The successful candidate will possess keen problem-solving skills, the ability to work collaboratively and independently, strong organizational and communication skills, and a professional presence.

Responsibilities: 

• Proactively monitor, troubleshoot, and maintain systems
• Configure, deploy, manage, and support a variety of end-user hardware and software, including MacOS, iOS, ChromeOS, Apple devices, and Chromebooks
• Address technical issues and requests courteously, promptly, and efficiently for faculty, staff, students, parents, and guests
• Educate/train users by guiding and empowering them to solve problems independently while also supporting their growth
• Provide in-classroom support of devices, applications, and educational technologies
• Develop internal technical and end-user documentation
• Monitor and report inappropriate user account activity on the School’s network, systems, or equipment
• Provide AV support as necessary for presentations and events
• Maintain hardware inventory and evaluate software and hardware replacement needs
• Evaluate new software, applications, and hardware interoperability with school infrastructure
• Ensure network usability and security; execute network projects involving installation, repairs, upgrades, and replacement of infrastructure devices in coordination with a third party engineer
• Make recommendations to leadership regarding purchasing and technology project plans as needed
• Participate in duties as assigned, attend meetings to contribute positively to the overall school community
• Participate in continued technical professional development