Operations Manager (2)

The Operations Manager supports the events and operations of the John Hopkins Student Center, serving as the manager-on-duty. The Manager will assess the client's needs and event arrangements to facilitate the details of the client's events hosted in the Hopkins Student Center to meet customer service goals. They will oversee and manage the operations of the Hopkins Student Center, including the Information Desk for JHU affiliates and visitors. They will serve as a department liaison with all building occupants/tenants, building users, and university service departments/areas. The coordinator shall assist in identifying and addressing building maintenance/custodial issues, inventory controls, event setups, and logistics and will coordinate with Johns Hopkins Facilities & Real Estate (JHFRE) building manager to complete service requests. 

This position will work on-site at Johns Hopkins University Homewood Campus. JHU is recognized as America’s first research university, a place that has revolutionized higher education in the U.S. and continues to bring knowledge and discoveries to the world. JHU is opening its first-ever student center in August 2025. The 148,000 gross square feet Hopkins Student Center (HSC) will transform the student experience by providing spaces, amenities, and opportunities for students who want to socialize, connect, create, and relax. The building is designed to be a welcoming environment for all Hopkins students while extending an invitation to the community through events, programs, and dining opportunities.

Essential Functions:

• Serve as the manager-on-duty during nights and weekends.
• Schedule staff and lead the operation of the Student Center Information Desk to provide resources and customer service to JHU affiliates and visitors.
• Assist with event planning, coordination, and execution for rental clients; Assist with site visits and serve as onsite event host as needed.
• Ensure event set-ups are completed in advance and before facility closing for the next day's schedule.
• Assist with the development and maintenance of emergency preparations for the safety and security of the facility. Complete assigned facility and equipment inspections.
• Provide direction to part-time staff on shift. Direct the HSC staff, colleagues, and vendors during event setup, administration, and tear-down.
• Coordinate and interact with other staff for event coordination, set up and tear-down, and adjustments to maintain customer service standards and successful event execution.
• Coordinate internal resources as needed and maintain positive working relationships with colleagues, partners, and vendors.
• Acts as liaison with catering and custodial night and weekend crew.
• Reference software to maintain up-to-date building schedules, event reservations, resource bookings, billing, and collections.
• Enforce policies and procedures for the Hopkins Student Center.
• Prepares and delivers required and required reports and data.