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Member Relationship Officer (MRO)
ICBA
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Member Relationship Officer (MRO)

ICBA

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Details
Posted:
April 7, 2025
Location:
Texas
Salary:
$100,000 to $125,000
Level:
Experienced
Required Education:
4 Year Degree

The Independent Community Bankers of America (ICBA)’s guiding mission is to create and promote environments where community banks flourish. We are:

  • Dedicated advocates providing community bankers, policymakers and the pubic with authoritative insights and resources to support and strengthen community banking.
  • Knowledgeable, applying their expertise to offer personalized service that addresses the distinct challenges and opportunities facing community banks.
  • Community-centered, driving meaningful change that strengthens community banks and the communities they serve. We turn commitment into action and deliver real results.

ICBA’s workplace culture is built on our core values:

  • Caring -We support and prioritize your well-being and professional growth.
  • Connected - We foster strong relationships that create meaningful impact.
  • Collaboration – We are team-oriented and results driven where diverse perspectives are valued, and innovative ideas are encouraged to achieve our common goals.

Summary

The Member Relationship Officer (MRO) is responsible for developing mutually beneficial membership relationships that help ICBA fulfil its mission. The Member Relationship Officer, in conjunction with the EVP of Member Relations, develops membership acquisition strategies and member engagement strategies that efficiently drive bottom line results for the community bank and the association. The MRO is also responsible for building and maintaining strong customer relationships with all community banks in his or her territory while seeking to improve membership engagement through product and service usage.

If you're considering this position, we’re looking for candidates located in these Southwestern States (Arizona, Texas, & Utah).

Duties & Responsibilities 

  • Prospect, develop and close new member relationships. Articulate the ICBA value proposition to eligible community banks of all sizes.
  • Suggest appropriate product recommendations to existing members and prospective community member banks.
  • Communicate regularly to members and non-members regarding educational and networking opportunities provided by ICBA and its subsidiaries.
  • Build and manage a business development pipeline of prospective members and best customers
  • Attend and represent ICBA at state and regional functions in designated territories as directed.
  • Stay abreast of current trends, ICBA advocacy initiatives/efforts and industry issues. Act on information as appropriate.
  • Document all member and non-member interaction - phone, email, letters, or in person contact in the ICBA CRM system.
  • Maximize use of technology to communicate and engage community banks in order to nurture and develop meaningful relationships.
  • Retain current ICBA members annually during the renewal billing period.  

Qualifications 

  • Bachelor’s degree required
  • 10+ years of business development experience and a proven track record of successful selling and closing deals and maintaining good working relationships is critical. 
  • Working understanding of bank operations, financial statements and overall balance sheet.
  •  Previous sales & relationship experience within a financial services or similar environment.
  •  Excellent interpersonal and negotiating skills; strong relationship building skills, including the ability to go the extra mile for the customer and the desire to exceed expectations.
  • IT proficiency: CRM and all computer skills.
  • Ability to travel about 60-70 percent of the time.

Compensation and Benefits

ICBA offers competitive compensation and benefits and is conveniently located in the nation’s capital. The target annual salary range for this role is currently $100,000 to $125,000 based on a regular, full-time schedule. The amount of compensation offered will be determined by several factors, including but not limited to experience, qualifications, market data and internal equity.

Equal Employment Opportunity

ICBA is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. ICBA does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

Join ICBA and further your career while making a lasting impact!

 

 

NOTES:
Hybrid/Remote work is allowed.
About ICBA
The Independent Community Bankers of America® has one mission: to create and promote an environment where community banks flourish. We power the potential of the nation’s community banks through effective advocacy, education, and innovation. As local and trusted sources of credit, America’s community banks leverage their relationship-based business model and innovative offerings to channel deposits into the neighborhoods they serve, creating jobs, fostering economic prosperity, and fueling their customers’ financial goals and dreams. For more information, visit ICBA's website at icba.org.
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