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The Assistant Manager of Rail Operations Training will assist in managing TriMet's initial and recurrent training programs for Rail Operations personnel, including Rail Operators, as assigned by the Director of Transit Training and Development. This role includes supervising Rail Training Supervisors and Training Assistants while overseeing the planning, development, scheduling, delivery, recordkeeping, and continuous improvement of Rail Transportation training programs. Additionally, the Assistant Manager will schedule initial and recurrent training to support service delivery and meet the requirements for new service start-ups. Furthermore, this position will assist in the ongoing updates and improvements of Rail Operations training curricula, as well as ensuring alignment with Transportation Standard Operating Procedures (SOPs) and rule books.
This position requires being onsite 5x per week.
Reliable in-person attendance is an essential function of all positions. TriMet is an in-person first organization, with a strong emphasis on in-person collaboration, customer service, and safe and efficient operations.
Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required. Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers’ experiences and of TriMet’s product and service offerings.
Forbes Magazine recently ranked TriMet as one of the top five places to work in Oregon! TriMet is ranked the number one Oregon-based employer in the state, as well as the top “Transportation and Logistics” employer in the state. -
Essential Functions -
- Design, development and implementation of initial and recurrent training programs for Transportation personnel including Operators, Field Supervisors, Controllers, Customer Safety Supervisors and Station Agents, as assigned.
- Perform training needs assessments, in consultation with Rail Transportation Managers.
- Work closely with Rail Transportation Managers to ensure that safety interventions and re-instruction training occurs in a timely manner.
- Schedule development and delivery of annual and multi-year training plans, designed to fulfill training objectives and assure successful start-up of new service programs.
- Supervise Rail Transportation Training Supervisors and Training Assistants. Establish objectives, standards, work schedules and accountability for job performance.
- Assist in managing continuous update and improvement of Rail Transportation training curricula, integrated with continuous update and improvement of associated Transportation Standard Operating Procedures (SOPs) and rule books.
- Ensure accurate and complete recordkeeping of training delivery, and document control for training curricula.
- Develop integrated training plans, objectives, and schedules for Transportation personnel to fulfill all needs for new- hire initial training, recurrent training for existing employees, and new service start-up training requirements for both new-hire and existing employees.
- Assist in development of improved training delivery methods, including e-learning and video-learning systems.
- Represent Transportation Operations Training in TriMet processes for accident review, bus and rail system change, security review, safety review, and new-hire screening and selection.
- Act in accordance with TriMet's Working and Wage Agreement.
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