Manager, Data Governance and Administration (Salesforce Administrator Certification)

The Manager, Data Governance and Administration at the American Psychiatric Association (APA) plays a crucial role in driving APA’s data strategy and optimizing our Salesforce platform to enhance operational efficiency and support the organization's mission. This position collaborates with various departments to translate business needs into effective technical solutions, ensuring the integrity and effectiveness of our CRM system. They will serve as one of APA’s AMS/CRM experts and regularly liaise with internal staff and third-party vendors to ensure needed functionality, processes, and analytics are in place to support APA operations.  

DUTIES & RESPONSIBILITIES 

Salesforce Administration 

• Optimize our Salesforce environment while championing data governance and driving data analytics initiatives.  

• Manage data sets and processes for various programs in Salesforce/Fonteva, including data architecture, user management, security, flows, enterprise applications, and routine system audits. 

• Develop and manage automation processes using Flows and similar tools 

• Collaborate with internal stakeholders to understand business requirements and implement highly efficient cost-effective solutions within Salesforce. 

• Responsible for QA, testing, and implementation of new applications, software releases, upgrades, and patches for Fonteva, Salesforce, and other related software. 

• Manage third-party platform integrations and troubleshoot issues as needed. 

• Ensure compliance with Salesforce best practices and security protocols. 

Data Governance 

• Develop and maintain data governance policies, standards, and procedures to ensure data integrity, compliance, and security. 

• Lead data quality initiatives, including validation, cleansing, and enrichment processes. 

• Establish and manage data stewardship practices across departments to promote accountability and consistency. 

• Ensure compliance with relevant regulations, such as GDPR, CCPA, and other data privacy laws. 

Data Analytics 

• Design, develop, and deploy dashboards and reports using Salesforce, Tableau, or other analytics tools to provide insights into organizational performance across APA programs. 

• Conduct data analysis to generate actionable insights that drive business performance and strategic decision-making. 

• Partner with cross-functional teams to identify key metrics, KPIs, and reporting needs. 

• Automate data workflows, reporting, and data visualizations to improve efficiency and accuracy. 
   

Training, Support, and Documentation 

• Provide engaging training and support to users, ensuring they can effectively utilize Salesforce features for their respective roles. 

• Create and maintain detailed documentation on all processes, policies, and application configuration.  

• Provide data governance training and awareness programs to promote a data-driven culture and adherence to governance standards. 

Additional Responsibilities 

• Maintain and grow acumen on emerging trends, Salesforce, data architecture, data analytics, and new technology, and provide recommendations for process improvements to APA systems.  

• Embodies the values and core competencies of the Association at all times and positively promotes a data driven culture.  

• Support all internal team members and departments in accomplishing the Association’s mission, vision, and goals.  

• Perform other related duties as assigned.  

 COMPETENCIES 

The Manager, Data Governance and Administration’s performance on these duties and responsibilities will be measured using the following competencies: 

SCOPE & IMPACT 

• Performs tasks that significantly impact al the APA and require the ability to gather, organize, verify, compose, and/or analyze established concepts, policies, and procedures to complete several multistep functions 

• Responsible for specific daily activities for a body of work or publication 

• Demonstrates proficiency in the use of specialized skills and techniques 

• Success is frequently measured by completing a complex set of tasks and demonstrating complex and nuanced individual and group work environment behaviors 

COMPLEXITY, PROBLEM SOLVING & DECISION-MAKING 

• Exercises judgment to choose a work method/procedure and to schedule tasks appropriately to meet guidelines 

• Must demonstrate sound decision-making in a range of situations  

• Has authority to make decisions relevant to day-to-day operations 

• Identifies complex problems and issues.  Designs and implements solutions with management approval 

• Recognizes out-of-scope problems and escalates them to the appropriate level 

RELATIONSHIP MANAGEMENT & AUTHORITY 

• Relationships span levels internally and externally and center on collaborative work efforts 

• Has extensive contact with management, staff, and colleagues across departments to identify, learn, explain, and report on key issues, trends, and challenges 

• Uses diplomatic skills to obtain trust, cooperation, and understanding in order to resolve more complex problems 

• May represent the organization as a liaison to APA governance and other external coalitions and audiences with guidance from supervisor 

ORGANIZATIONAL KNOWLEDGE 

• Demonstrates a full understanding of the work or project team's relationships and responsibilities within the department 

• Demonstrates a thorough working knowledge of policies, procedures, and terminology of the related department/field 

SUPERVISION 

• Coaches and mentors junior level staff