Systems Analyst Intermediate Revenue Management

Job Summary

Job Duties

• Possesses strong knowledge of and supports any of various departmental systems, functions or workflows.
• Works closely with application vendors as needed, is heavily involved with release updates, issues lists, new product evaluation and learns any new applications/systems to support departmental activities.
• Performs application/system maintenance of tables, master files and data entry automation design.
• Includes, but is not limited to development, coding, testing, implementing, and performing post-execution validation of "scripting" routines that access files, execute "key-stroke" emulation to post the files, and refiles the source data.
• Responsible for gathering data, problem analysis, review of/defining system specs by applying knowledge of applications, applicable documentation, files, reports and other application related workflows.
• Resolves system issues with minimal assistance, or if needed, reports issues to IT and/or application vendor to ensure timeliness of resolution.
• Serves as liaison between IT and the business community for department initiatives.
• Works closely with various levels of staff/customers/management to determine technical solutions to meet business needs.
• Educates customers of any complexities associated with project requirements and suggests other alternatives to achieve an equal or better result.
• Participates in various projects, prepares documentation, including project plans, requirements, design documents, workflows, requests for vendor proposals, presentations, test plans, policy/procedures, training materials, stakeholder communications and Leadership approvals.
• Applies standard system and project management methodologies throughout the implementation and use of assigned applications, including progress reporting, procedural and change control/management processes.
• Heavily involved with the creation and execution of a communications plan that meets the needs of a project, including status meetings, status reports, change management, and issue escalation.
• Creates agendas, ensures the capture of minutes, and conducts meetings in an effective and efficient manner.
• Supports Merger and Acquisition activities related to departmental business and technical needs.
• Prepares and maintains internal policies, procedures and standards, new employee onboarding and training materials, and provides training to fellow team members and/or end users as needed.
• Maintain compliance with external regulations and internal policies.
• Mentors/coaches less senior team members to enhance their skillsets, broaden their knowledge base and promote career growth.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. *Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).

Position Details

Shift: 8:00am - 4:30pm

On call rotation: evenings and weekends

Internet requirements:

​Employee required to have/supply: Cable modem, (high speed, only - No DSL or Wireless Cellular Service or Satellite Service) The minimum requirement is:

• 25 MBPS UP
• 75 MBPS DOWN
• <150 ms Ping Required
• <30ms Jitter Required

Computer must be connected to the internet via Ethernet cable; wifi is not permitted unless a Virtual Private Network (VPN) is used for the wifi connection

Education

Experience

Certification(s) and License(s)