Senior Program Coordinator

Position Summary:

• Assists students in navigating the various pathways after enrollment at Rutgers University – New Brunswick: their class registration, their grades, their degrees, their money, and other information related to their academic records.
• Counsels, advises, investigates, and resolves questions and issues from students, parents, staff, collegiate units, and other third parties.
• Acts as a facilitator to resolve student services issues regarding all student benefits and functions across the Offices of Financial Aid, Registrar, Student Accounting, Billing and Cashiering, and Undergraduate Admissions.
• Identifies and anticipates student enrollment issues, resolves or establishes a viable and timely plan for resolution, and follows-up on agreed upon plans.
• Addresses student enrollment needs and develops specialized knowledge through their experience and extensive and regular professional development.

Minimum Education and Experience:

• Bachelor's degree or an equivalent combination of education and/or experience.
• Two (2) years of experience working with students or customers in a service-oriented environment.

City: Piscataway

State: NJ

Equipment Utilized:

• PC for Student Information System.
• Oracle Student Financial Planner.
• NSLDS.
• WebNow.
• HESAA.
• COD.
• NSLDS.
• ELM.
• FAMS.
• SRDB.
• CRM.
• Microsoft Office.

Physical Demands and Work Environment:

• Must be able to attend functions off campus and work regularly scheduled evenings/weekend as required.

Posting Number: 25ST0752