Workplace Experience Specialist

Job Title

Workplace Experience Specialist

Job Description Summary

Cushman & Wakefield is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Our iconic brand and approximately 53,000 people operate across 400 offices in 60 countries. We believe you get out of life, what you put into it. We are making the most of all the incredible opportunities life offers - for our people, our clients and our communities.
If you love to make things happen, we'd love for you to make them happen with us. With so many passions to pursue, businesses to drive and so much good to do, we think you should join us.

Job Description

The Workplace Experience Specialist oversees providing an exemplary and memorable arrival experience at Cushman & Wakefieldâ™s New York City office. This position is split into three areas: reception/concierge, hospitality and event management; and office administration.

Job Description:

• Act as the face and brand ambassador of Cushman & Wakefield, greeting and directing all guests as they arrive to our office.
• Act as the first line of response for client/guest requests providing a memorable experience.
• Regularly assess the space readiness of all areas.
• Support concierge services including answering the reception phone, directing calls to appropriate internal teams and coordinating catering for meetings.
• Manage the office room booking system.
• Coordinate with IT daily meeting room checks of all conference rooms, ensuring everything is functional and ready for use. Log IT Service Desk tickets as appropriate.
• Work closely with the NYC Operations Managers and Director to support the office operations. Meet regularly with the Operations Director regarding clients and events scheduled in the office.
• Manage all client, office and Employee Resource Group events.
• Collaborate with Facilitates on hotel desk and office reservations for guests.
• Manage the offices floor plans.
• Issue building badges to new hires, collect and deactivate leavers building badges.
• Coordinating vendor COI approval with the office management team.
• Coordinate ordering office supplies and business cards.
• Direct all deliveries and vendors, incoming and outgoing. Follow all vendor protocols in place communicate with the lobby security team to announce all expected guests and clients.
• Support office invoicing and expenses reports.
• Perform other related duties as required or requested.

MINIMUM REQUIREMENTS

• High School Diploma or GED
• 4+ years of concierge and or administrative support experience
• Executive level professional support experience a plus
• Exposure to event, project and process management
• Or any similar combination of education and experience
• Proficiency with Microsoft Office Suite
• Excellent verbal and written communication skills
• Ability to exercise discretion in dealing with confidential information and highly sensitive issues
• Strong interpersonal skills and problem-solving ability
• Proven record of excellent internal and external customer service
• Excellent attendance and punctuality required
• Ability to be in the office 5 days a week 8:00AM - 5:00PM ET (on-site). Overtime required from time to time when client events are scheduled in the evening.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidateâ™s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $33.66 - $33.65 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email . Please refer to the job title and job location when you contact us.

INCO: âœCushman & Wakefieldâ