| Description - External
JOB SUMMARY
The Process Owner will oversee the planning, implementation, and management of software applications and projects related to Automation, Epic Interfaces, and Epic Reporting/Analytics. This role involves collaborating with operational stakeholders and technical experts to drive initiates from inception to completion.
ESSENTIAL FUNCTIONS OF THE ROLE ? Lead the strategy, prioritization, and execution of assigned application projects.
? Maintain a portfolio roadmap aligning with clinical, operational, and IT objectives.
? Develop detailed project plans, schedules, and budgets for Epic and any related third-party application.
? Oversee the integration and implementation of third-party applications, ensuring compatibility with existing systems.
? Partner with Project Managers to monitor project progress, manage risks, and resolve issues to ensure timely and within-budget delivery.
? Work closely with clinical and operational leaders to identify and prioritize IT needs.
? Act as a liaison between technical teams and business users to translate requirements and objectives effectively.
? Stay updated on advancements and development roadmap for Epic and other related technologies.
? Provide guidance on system configurations, workflows, and enhancements.
? Serve as subject matter expert in portfolio and provide support and mentorship to junior team members.
? Promote consistency and operational efficiency across the Information Systems (IS) organization including leading the concept definition, strategy, study, design and deployment and ongoing management of assigned processes.
? Review implemented processes on a regular basis and initiate improvement efforts accordingly.
? Maintain process documentation.
? Manage process and technology enhancement priorities and backlog.
? Perform other position appropriate duties as required in a competent, professional and courteous manner. KEY SUCCESS FACTORS
? Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, or related field (Master's preferred).
? 5+ years of experience in IT project management or portfolio management, with a focus on healthcare applications.
? Proven expertise with Epic Cogito, Bridges, or Cloverleaf including certifications (preferred).
? Strong understanding of Epic Integration or Epic Cogito tool suite.
? Ability to work effectively with both technical and non-technical stakeholders.
? Strong problem-solving skills and a results-oriented approach.
? Prior experience in Service Management, ITIL or Service Now required.
? Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly.
? Ability to manage multiple projects simultaneously in a fast-paced environment.
? Masters Degree preferred.
? Prior experience in Service Management, ITIL or Service Now required.
? Experience with the Systems Development Life Cycle (SDLC) desired.
? Prior project experience developing project plans, ensuring that milestones are met and the end product meets customer expectations.
? Excellent business acumen desired, with prior operations experience preferred.
? Knowledge of IT/IS process acumen & improvement techniques.
? Demonstrated service approach to IT.
? ITIL, Lean, Six Sigma certifications are highly desirable.
? Excellent organizational change management skills.
? Excellent partnership and team building skills.
? Excellent facilitation skills. BENEFITS Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level QUALIFICATIONS - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - 5 Years of Experience
- Certification - Epic Cogito or Epic Bridges (strongly preferred)
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