Operations Manager

STEVE HACKMAN PRODUCTIONS: 

OPERATIONS MANAGER

FLSA: This position is full time, exempt, working 40+ hours per week; 70% homebase work and 30% travel for productions/concerts. 

This position supervises SHP Assistant/Artist Liaison. 

This position works closely with SHP Technical Director. 

Salary range is between $80,000-$100,000 yearly, depending on experience.

The Operations Manager reports directly to the SHP Executive Producer and is accountable to Steve Hackman.

ABOUT STEVE HACKMAN PRODUCTIONS (SHP):

Steve Hackman is a multi-talented composer, conductor, and producer who is pioneering a new genre of music by elegantly and virtuosically combining classical with popular, ranging from rock and pop to EDM and hip-hop. His orchestral fusion productions known as SYMPHONYFUSE (such as Brahms X Radiohead, Tchaikovsky X Drake and Beethoven X Beyoncé) have garnered widespread acclaim in the classical music world, captivating audiences, consistently achieving high attendance rates and introducing new listeners to orchestral music. His underground original music productions, known as THE BRINK, are gaining momentum as a must-see phenomenon in Los Angeles, attracting influential figures from the entertainment industry and generating anticipation for a global impact. Finally, his collaborative work with artists ranging from Charlie Puth to Doja Cat to Steve Lacy, whether in the studio, in the live space or at marquee events like the Emmy and Academy Awards, is adding to the narrative of SH as an exciting and compelling new voice in the musical landscape. Steve’s first feature film score will be heard later this year in a Netflix release.

POSITION DESCRIPTION:

Steve Hackman Productions (SHP) is seeking a highly organized, focused and efficient Operations Manager, responsible for the operational and production elements of the company. This position acts as the leader of the SHP operational team, which includes the SHP Technical Director and the SHP Assistant/Artist Liaison. The Operations Manager will act as a vital link between SHP and presenting orchestras/partners, as well as a crucial communication link with management and agents.  

When performing SYMPHONYFUSE productions on tour with existing symphony orchestras, this individual will advance the production with the presenter, communicating all technical details in accordance with SHP riders and show contracts. When self-producing SHP concerts (whether SYMPHONYFUSE or otherwise), this individual will be responsible for all production aspects.

The Operations Manager will be expected to be present at many SHP productions, and will ensure the Assistant/Artist Liaison is fully trained and prepared to be the on-site representative of SHP. Another important area of responsibility is the management of touring artistic personnel, with the support of SHP Assistant/Artist Liaison, ensuring that soloists and Steve Hackman have all the information and support they need to deliver a high-quality performance.

In addition to the large-scale SYPHONYFUSE concerts (whether presented or self-presented), other SHP projects include recording sessions, private concerts, festivals, workshops and partnerships with other artistic entities, etc. For all of these projects, the Operations Manager, together with the operations team, will be responsible for all production and operational elements.

IDEAL CANDIDATE SUMMARY:

Successful candidates for this role should have leadership experience at a performing arts organization, ideally a symphony orchestra, in either the production, operations or artistic departments. A strong musical background with the ability to read music is strongly encouraged.

SHP team members thrive in a fast-paced, dynamic and evolving work environment, inspired by the music and experiences we present, which challenges norms and breaks barriers. Within this team, experience, competency and execution are the expected foundation; also necessary are the dynamism and flexibility to handle whatever lands on your laptop on a daily basis. Creative problem solving, consistent and accurate communication, both verbal and written, and a level head and can-do attitude are essential. The successful candidate will have the discipline and focus to work remotely and independently, and also have the interpersonal skills to be a mature and professional presence at all concerts and projects. Building and maintaining a strong working relationship with Steve Hackman is vital. 

DETAILED RESPONSIBILITIES:

PRODUCTION:

• Create, maintain, and keep production documents accurate and up-to-date (including production riders, stage plots, input lists, hospitality riders, merchandise lists and other documents)
• Liaise with the SHP Technical Director on all aspects of sound, backline and other technical deliverables from the rider
• Supervise the Assistant/Artist Liaison on all relevant details for the on-site execution of each production, concert, recording sessions, etc.
• Send up-to-date riders to presenters
• Hold advance calls with presenters, communicating all production and personnel aspects, and ensuring they have all pertinent and up-to-date documents and assets
• Confirm backline lists, hospitality lists, and other elements in advance with presenters
• Approve ground transportation and hotel accommodations with presenters, or when necessary book ground transport and hotels
• Ensure that all departments and parties within the presenter’s organization (artistic, operations, marketing, etc.) are coordinated and have the same information
• Communicate and coordinate any media requests internally or externally, being certain that union contracts for each individual orchestra are adhered to 
• Maintain a database of show history, with all relevant information and links

TALENT MANAGEMENT:

• Maintain a database of talent personnel complete with links to essential information and assets [travel information and preferences, bios, social media handles, headshots, etc]
• Hold regular calls with SH and Executive Producer to discuss talent casting and fees for upcoming performances
• Send date inquiries to talent and keep Executive Producer appraised of talent availability
• Send offer letters to talent and be certain all paperwork is in place before rehearsals commence
• Be the main point of contact for talent
• Send all talent information to the presenter [travel information, names/bios/headshots, etc.]
• Supervise the following Assistant/Artist Liaison tasks:
• Book travel and accommodation or talent
• Create detailed itineraries for each production run, and ensure that itinerary matches the information that the presenter has given
• Create group chat for each production run, attaching itinerary and any pertinent information
• Be wholly responsible for all talent having the information and materials they need

ADMINISTRATIVE:

• Ensure all individual talent contracts are disseminated, signed and returned to SHP prior to the start of rehearsals
• Ensure talent have signed all relevant payroll and tax forms prior to the start of each rehearsal
• Ensure all relevant payment information for talent is submitted in a timely manner to the business manager for payment
• Manage expense reimbursement communication with the presenter and ensure all relevant information is provided to the business manager
• SHP works in the Google Suite; all production documents, marketing assets, media assets, production collateral, personnel lists, etc are organized within a Google Drive. Keeping this Google Drive and all folders and assets within it up-to-date and organized is essential to ensure information is accurate and discoverable.