Director, Member Engagement & Corporate Communications

Partial Remote Work Opportunities!

DREMC is seeking a Director, Member Engagement and Corporate Communications.

Be a part of powering Middle Tennessee! Duck River Electric Membership Corporation (DREMC) is a member-owned electric cooperative, serving an area of approximately 2,500 square miles across 17 counties in southern middle Tennessee. Our amazing team at DREMC distributes safe and reliable electricity at the lowest possible cost, promotes and facilitates economic development, and enhances the quality of life over 85,000 members across 6,500 miles of line.

LOCATION:  Shelbyville, TN (partial remote work opportunities)

REPORTS TO: Chief Administrative Officer

JOB DESCRIPTION

The Director of Member Engagement & Corporate Communications is responsible for the strategic oversight and execution of all member services, engagement initiatives, community outreach, and internal and external communications. This includes oversight of office managers and their teams, as well as direct supervision or close coordination with the Cooperative’s communications team. The Director fosters a culture of service and connection, ensuring DREMC’s values and vision are communicated effectively to members, employees, and the broader community.

JOB DESCRIPTION

Supervisory Responsibility — Collaborates with district office managers, communications staff, and cross-functional teams across the Cooperative.

Budget Responsibility — Serves as a public-facing representative of DREMC, building relationships with members, community leaders, and external stakeholders while ensuring consistency in DREMC’s messaging and brand identity.

The Successful Director, Member Engagement & Corporate Communications will:

1. Strategic vision & execution of member services to ensure a responsive, supportive, and high-quality experience, aligning with the organization’s mission, values, and goals.
2. Monitor and enhance member satisfaction through on-going evaluation and feedback mechanisms.
3. Monitor trends to lead innovative efforts and recommend improvements in billing system improvements, service availability, or outreach programs.
4. Develop and execute engagement strategies that build lasting relationships between DREMC and its members.
5. Promote programs that support member education, energy literacy, and cooperative participation.
6. Coordinate efforts to increase member involvement in cooperative initiatives and governance.
7. Plan, coordinate, and represent DREMC at community events, sponsorships, and outreach initiatives.
8. Ensure timely, accurate, and effective messaging to members through various channels (social media, newsletters, website, etc.).
9. Serve as a liaison to local organizations, community leaders, and stakeholders to foster strong partnerships.
10. Identify and promote opportunities for DREMC to demonstrate leadership and support within its service area.
11. Develop and monitor KPIs for member service, ensuring continuous improvement and accountability.
12. Lead the strategic planning and execution of all internal and external communications.
13. Oversee the creation and distribution of newsletters, media releases, digital content, and other public-facing materials.
14. Ensure brand consistency, clarity of message, and alignment with organizational goals across all communication channels.
15. Develop media strategies and manage media relations, including crisis communication and public affairs.
16. Guide internal communication efforts to foster transparency, alignment, and employee engagement across the organization.
17. Represent the Cooperative at community functions, industry meetings, and other public events as needed.
18. Align communications and member services efforts to promote transparency, engagement, and trust among Cooperative members.
19. Ensure consistent branding, voice, and tone in all external member communications for crisis and reputation management.
20. Plans and coordinates activities of the Annual Membership Meeting and all related committees and functions as outlined in the Cooperative’s bylaws.
21. Emergency response coverage as needed.

MINIMUM REQUIREMENTS

Education — Bachelor’s degree in Communications, Marketing, Public Relations, Business Administration, or related field.

Experience — Minimum of 7 years of progressive experience in communications, member/customer engagement, or public relations, including at least 3 years in a leadership role. Experience in a cooperative, rural electric system, or nonprofit utility is highly desirable.

Certification/License, etc. - Valid Tennessee Driver’s License or ability to obtain license prior to first day of employment is required. Must be eligible to remain insured as a driver by the Cooperative’s group liability policy for the automotive fleet.

Knowledge/Skills/Abilities — Strong leadership, interpersonal, and communication skills. Proficiency in communication, planning, and brand stewardship. Familiarity with billing and customer information systems. Crisis and reputation management experience. Collaborative, member-focused, and innovative approach. Ability to manage multiple priorities in a fast-paced environment.

BENEFITS

DREMC provides a comprehensive program of employee benefits including group medical, dental, vision, employer sponsored medical clinic, life and long-term disability insurance programs, defined benefit retirement and 401K savings plans, tuition reimbursement, and partial remote work opportunities.

Qualified candidates should apply at www.dremc.com under careers. Candidates must submit a cover letter, resume and complete the application form to be considered.

DREMC does not accept resumes from third party recruiters. 

Equal Opportunity Employer EOE/AA M/F/D/V