Crossroads Community Center Manager

• Provides positive overall leadership and strategy for staff and programs at Crossroads Community Center
• Contributes to city-wide and department-wide initiatives, projects, and programs.
• Develops, plans, promotes, implements, and reviews a wide range of community programs.
• Develops policies and procedures associated with program development and implementation.
• Recruits, trains, and supervises staff, participants, instructors, and contractors involved in programs.
• Development of program and/or facility budgets and tracks revenue and expenditures.
• Develops pricing structure for contractor salaries and class fees.
• Develops public relations marketing strategies, presentation, and promotional materials, as well as distribution timelines.
• Develops work plans, timelines, goals, outcomes, and appropriate evaluation measures.
• Serves as a program and facility information resource to city staff, elected officials, and local and regional citizens.
• Maintain the facility’s operations, ensuring a safe, clean, and welcoming space for all.

Supervision Received and Exercised:

• Works under the general supervision of the Parks & Community Services Manager.
• Exercises supervision over program coordinators, administrative support staff, partially benefited staff, and volunteers as assigned.

Knowledge, Skills, Abilities and Competencies

• Considerable knowledge of community center operations, including public sector practices, facility management, and service delivery models.
• Considerable knowledge of budget development and management.
• Considerable knowledge of recreation program planning and development including cultural responsiveness, youth and adult engagement, and intergenerational programming.
• Considerable knowledge of staff supervision including coaching, performance management, goal setting, and fostering a collaborative and inclusive work culture.
• Excellent time management and organizational skills, with the ability to prioritize workload, delegate responsibilities effectively, and meet competing deadlines; including the ability to develop timelines, assign tasks, and track progress toward goals and deliverables.

• Knowledge of conflict resolution and emergency management, with the ability to de-escalate situations and respond calmly and appropriately to safety concerns or emergent issues.

• Ability to make sound decisions, especially in high-pressure, sensitive, or fast -paced situations.
• Abilities in effective communication and interpersonal skills, including the capability to give and receive constructive feedback, lead with empathy, and maintain positive working relationships.
• Ability and awareness to navigate organizational dynamics, political climates, and community relationships with professionalism and discretion.
• Technological proficiency, including functional knowledge of Microsoft Office Suite and the ability to learn and apply other software systems related to scheduling, budgeting, communications, and program registration.
• Skill in public speaking, presentation, and negotiation skills, with a customer service mindset and a focus on community satisfaction.
• Ability to work effectively with a diverse population, demonstrating cultural humility, equity-centered practices, and the ability to interpret and apply city policies in complex or ambiguous situations.
• Ability to use discretion and professionalism when dealing with sensitive staff, participant, or community-related concerns.