Operations Specialist

Job Summary

This position provides support to all Service Office personnel. Represents office as first point of contact, greeting, welcoming, and directing customers appropriately. Performs a variety of complex and routine activities and may require access to highly confidential information. Assists with maintaining security and telecommunications systems.

Assists the Florida Surplus Lines Service Office's Executive and Operational Services functional unit in the organization’s day–to-day operations that include general office administration, accounting, and involvement in operational and strategic projects. The Operations Specialist is responsible for performing administrative and clerical duties, ensuring smooth business operations. The Operations Specialist handles customer service, responds to customers' inquiries and concerns, and directs guests to appropriate departments. The Operations Specialist will also assist all areas of the organization such as Agent and Insurer Services, Financial Services, Public Information, SLAS Client Services, and Information Technology.

Primary Duties & Responsibilities

Administrative & Operational

• Manage the front office
• Answer and transfer phone calls to staff
  • Greet visitors when they arrive
  • Route deliveries to appropriate staff
• Perform a variety of administrative functions and assists management and executive staff
• Assist in the successful completion of daily administrative and operational functions
  • Mail processing
  • Processing hand deposits
  • Assist with building maintenance requests
  • Assist with equipment inventory and removal of disposed items
  • Management of mailroom equipment and office supplies
  • Assist with administrative requests
• Organize and maintain records, filing systems, and inventories
• Assist with ordering and stocking staff amenities
• Assist with organizing and maintaining supplies in media room
• Assist with setup of equipment for new employees

Assist Cross Functional Units

Agent & Insurer Services

• Process new agent packets
• Process study manuals & maintain database

Financial Services

• Assist with annual equipment inventory and removal of disposed items
• Assist with Payables process
• Process hand deposits
• Maintain Vendor Database and forms

Other

• Perform other duties as assigned
• Contribute to organizational success by accomplishing related results as needed
• Perform unit/component testing, as required for system changes to technology products