Operations Manager - Center for Career Development
College of the Holy Cross
Description
The Operations Manager will provide logistical and administrative support to the Center for Career Development team and the Director of Fellowships and Graduate Studies; plan and assist with all logistical aspects of CCD student engagement, events, experiential programs, and marketing.
Major Areas of Responsibility - Manage Crusader Internship Fund (CIF) application and stipend award process
- Receive student intake form and monitor student progress through stipend application process
- Monitor financial need information and other data for funded students
- Confirm funding amounts for each student and communicate with students throughout the process
- Process stipend paperwork for all funded internships
- Maintain funded student records and report on demographic data of CIF recipients
- Provide CIF Orientation and Send Off materials to students
- Oversee CIF website updates to ensure accurate information for students
- Serve as the main point of contact for employers and students with questions regarding CIF
- Label counselor for summer tracking and compile intern start and end dates
Manage Fulbright interview process for the Director of Fellowships and Graduate Studies - Coordinate faculty committee preliminary Fulbright interview schedule
- Schedule student Fulbright candidate interviews
- Book interview and meeting rooms for Fulbright interviews
- Complete and submit Director of Fellowships and Graduate Studies expense reports
Event Support and Management - Provide administrative support for CCD events and programs including workshops, career fairs, networking nights, career panels and special events
- Reserve rooms, order technology and equipment, and order catering for programs and events
- Book student transportation for off-campus events
- Ensure events are highlighted in various calendars including CCD Google Calendar, Handshake, MyHC, and Ignite
- Create nametags, table tents, and rosters for events
- Compile handouts, reports, and materials for events
Support data management for CCD reporting - Ensure student/alumni utilization of services (drop-ins, appointments, workshops, groups and special events) is properly and accurately recorded in Handshake and prepare reports
- Track student and campus partner utilization of interview rooms and CCD space
- Generate utilization reports as requested
- Record assessment data and prepare summary reports
- Assist with data collection, data scrubbing, and report generation for the report on the graduating class
Point of contact for administrative systems and vendors - Serve as point of contact for internal administrative systems and offices including purchasing, facilities (FAMIS), Graphic Arts, Uber for Business
- Serve as point of contact for vendors
- Prepare direct payment requests and maintain files
Manage CCD Operations - Oversee CCD events calendars, ensuring event and programming coordination, coverage, support and publicity
- Manage interview room and conference room scheduling
- Manage student engagement team's calendars: drop-ins, events, programs
- Administer and print Strong Interest Inventory reports for students and counselors
- Provide general office support services for the Center for Career Development
- Manage and post content to digital sign
- Arrange for printing for reports, flyers, newsletters, and brochures
- Maintain inventory of supplies and handouts and reorder as needed
- Place maintenance and facility requests
- Serve as a resource for students, employers and alumni regarding CCD programs, services and resources, Fellowships and Graduate Studies, and Health Professions Advising
- Respond knowledgeably to inquiries about CCD, Fellowships and Graduate Studies, and Health Professions Advising programs, services and resources in a welcoming manner
- Greet students/visitors, answer phones and direct inquiries
- Open, direct and/or respond to emails in the CCD email account (careers@holycross.edu)
- Open and direct office mail
- Monitor and approve student appointment requests in Handshake and respond to student and alumni appointment inquiries outside of Handshake
- Demonstrate, assist, and troubleshoot students in the use of Handshake
- Provide backup for the Employer Engagement Specialist in that individual's absence
Minimum Qualifications - High School diploma required, 2 - 3 years of related experience.
- Strong skills in all Google suite applications including Mail, Calendar, Docs, Sheets, Forms and Drive
- EMS-Event Management System scheduling
- Experience with web-based platforms (ie Handshake, Peoplegrove, Workday)
- Strong interest in working with undergraduate, liberal arts students at a Jesuit institution
Core Competencies - Dependability
- Extremely well-organized and detail-oriented, with excellent follow-through
- Must have a strong customer-service orientation to all who visit, call or email the office
- Ability to manage projects on tight deadlines within a fast-paced environment with frequent interruptions
- Excellent verbal communication skills required
- Must be self-directed with the ability to work independently
- Ability to work in teams and collaboratively with other staff
- Possess can-do spirit and positive outlook, seeing the best in others
- Understands, values and respects diversity as an individual, in a team and within groups while fostering an inclusive and supportive environment.
Additional information:This is a full time exempt level position. The College is committed to providing competitive market pay for its employees. The College also offers a competitive benefits package for full-time staff, including:- 10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available)
- Condensed summer 4-day work week
- Tuition & Education benefits
- Wellness programs & ongoing Training and Development opportunities
- Generous paid time off
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.To review our Employee Benefit Options, please go to: https://www.holycross.edu/human-resources/benefits
APPLICATION INSTRUCTIONS:In your cover letter please address how your work might support the College's mission as a Jesuit, undergraduate liberal arts college (see http://www.holycross.edu/mission) and its core commitment to justice and inclusive excellence. Please provide examples of any past work that illuminate your commitments in these areas.Review of applications will begin as received and continue until the position has been filled.The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. Please contact Merrilee Grenier, Senior Associate Director of Employee Relations and Legal Compliance, for questions or to request an accommodation via email at mgrenier@holycross.edu, or by calling 508-793-3957.
To apply, please visit: https://jobs.jobvite.com/holycross/job/oOPZvfwR
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