Application Analyst - EPIC Inpatient

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About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

 DHTS APPLICATION ANALYST (EPIC INPATIENT)

The Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design and testing cycles of the Maestro Care (Epic) Inpatient Electronic Health Record (EHR). This includes planning, performing, managing, and supporting identified supported application users in the Duke environment. Modules supported by the Inpatient team include Clinical Documentation (including Rehab and Case management), Orders (including Infection Control), Emergency (ASAP), Obstetrics (Stork), and Home Care and Hospice (Dorothy/Comfort). This includes planning, performing and managing supported application users in the Duke environment. 

The incumbent will work closely with Epic and other Maestro Care applications staff to create and carry out deployment tasks, clinical workflow interpretation, and participate in Maestro Care Inpatient application build, testing and support. The analyst will advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk via face-to-face, phone or email and training classes. The analyst will act as Maestro Care Inpatient EHR application expert for base functionality, updating test plans to account for testing of new features with all releases. They will participate in the design and specification of bug-fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in the Maestro Care Inpatient EHR. Their responsibilities will also include working with others on the Application Support team to manage user access to Maestro Care Inpatient EHR systems and track changes. 

**This is a fully remote position with an 24 hour on call rotation schedule. The hours are 8am-5pm and can vary depending on rotation schedule. **

The analyst may be expected to have Epic certification/proficiency/badge in any of the modules supported by the team as determined by the manager.

Bachelor degree, preferably in computer science or a clinical field, or offsetting clinical or IT experience. Prefer clinical experience in an inpatient or Acute setting.

Level 1- One year of related experience.
Level 2- Three years of related experience.
Level 3-Five or more years of related experience

Level 1 -- If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels.
Level 2 and 3 -- In addition to the requirements described for the Level 1, these levels require: Epic ClinDoc, Orders, ASAP, Stork, or DoCo certification. 

Level 1 Analyst
Obtain initial or additional Epic certification and proficiency as defined by management through a combination of classroom instruction at Epic (Madison, Wisconsin), self-directed learning, multiple project assignments and competency exams.
Interprets and analyzes systems, data, and information with supervision.
Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.
Provides systems support, business and after hours, including troubleshooting and the configuration and testing of software. Escalates challenges and barriers apprioriately.
Ensures security of technology solutions with supervision.
Participates in planning and providing customer training sessions on system use or revisions.
Contributes to oral and written presentations as part of a project team, with supervision. 
Completes moderately complex tasks and portions of larger information system projects with direction.
Appropriately identifies internal resources to answer questions and assist with build or problem solving.
Adhere to organizational policies and procedures and follow all change control processes defined within Maestro Care. Ensure there are no policy breaches reported by Change Management.
Achieve assignment deliverables in support of improved Service Line functionality. Ensures deadlines are met and if needing to change outlines reasons appropriately. Completes within scope of request and escalates to manager when customer is requesting changes/build beyond initial request.
Perform basic analysis of end user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions
Review, evaluate and complete NOVA assignments per established deadlines, including associated build as required, for monthly Sus, Upgrades and other system assigned updates(ie. IMO,FDB,CPT,SUO,etc).

Execute application specific testplans, documenting failures and escalating appropriately.

Recommends areas for process improvement. 

Perform other related duties incidental to the work described herein.

Level 2 Analyst 
In addition to Level 1 competencies:

Perform in-depth analysis of end user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions

Proactively complete assigned Maestro Care application deployment(s), management and testing tasks within defined timeline

Manage the documentation, resolution and completion of identified deployment issues and tasks

Independently build, test, and debug Epic application(s) 75-85% of the time to ensure the system meets end user requirements

Responsible for writing and executing test plans for Sanity checks/scripts with monthly SUs, Upgrades and module workflows to include documenting and resolving defects as they arise.

Develop and document system and user procedures, to include support documentation in OneNote and Service Now.
Develop report specifications and work closely with report writers to ensure all operational and regulatory reporting needs are met 
Makes oral and written presentations to project teams, management, and other departments.
Coordinates and operationalizes simple to complex projects with direction.
Identifies areas for procedural improvements and provides possible solutions. Provides detailed specifications describing functions to be automated.
Demonstrates a good understanding of supported Epic applications, department workflows, data collection, report details, and other technical requirements associated with Epic software as they relate to system design and build decisions.

Demonstrates a good understanding of supported Epic applications, department workflows, data collection, report details, and other technical requirements associated with Epic software as they relate to system design and build decisions.

Responsible for defined area of Nova pertaining to the analysis of release notes, reporting metrics, validation, and resolution prior to implementation of designated RA and /or SU provided by Epic.

Level 3 Analyst/Tech Lead
In addition to Level 1 and 2 competencies:

Independently Build, test, and debug Epic application(s) >90% if the time to ensure the system meets end user requirements.
Independently manages complex project efforts within scope and on time, ensuring issue and risk logs are kept and status reports are maintained.
Serve as lead in managing the documentation, assisting with prioritization, and working with analyst to resolve identified deployment issues through the use of Epic's Nova and Sherlock tracking systems.
Provides technical leadership and oversight within team meetings, Issue reviews, design sessions and in capacity of IT Liason to our Stakeholder groups.
Has a solid understanding of health system workflows, data collection, report details, and other technical requirements associated with Epic software as they relate to system design and build decisions.
Leads cross functional/cross application team efforts and Workgroup efforts
Independently takes on leadership role in the oversight and maintenance of integrated products and tools.
Serve as lead in managing system changes needed to comply with CMS, TJC, MU and other regulatory agencies and compliance items as identified and per established deadlines
Responsible for Care Concern and Nova review/oversight pertaining to the analysis of release notes, reporting metrics, validation, and resolution prior to implementation of designated RA and /or SU provided by Epic.
Proactively apprise management of emerging technical issues that may require attention. Ensuring processes and workflows are up-to-date and effective, recommending changes as necessary
Within framework of Maestro Care is able to independently identify a solution or idea and implement through to completion. The workflow is required or will benefit the team or customers. Analyst is able to do this within framework of a single team and ones which are cross-team within Maestro Care and other DHTS teams.

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