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Business Systems Analyst, Residential and Hospitality Services

University of Pennsylvania

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Posted:

May 6, 2025

Location:

Philadelphia, Pennsylvania

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Business Systems Analyst, Residential and Hospitality Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Business Systems Analyst, Residential and Hospitality Services

Job Profile Title
Business Systems Analyst

Job Description Summary
Residential and Hospitality Services (RHS) is looking for a Business Systems Analyst to enhance the administrative and operational functions of all RHS units. Reporting to the RHS IT Manager, the Business Systems Analyst will manage and maintain the organization's support systems (such as Salto, StarRez, and custom applications) while developing operational efficiencies. This will involve analyzing functions, evaluating options, making recommendations, and implementing solutions.

In this role, the analyst will serve as the primary resource for supporting Penn's Residential Security System and its integrations. Collaboration with staff from the Division of Business Services (BSD) IT, the Division of Public Safety (DPS), and Information Systems and Computing (ISC) is essential to meet departmental needs while adhering to University security standards, change management protocols, and established documentation, policies, and procedures.

The successful candidate will participate in meetings with user groups to understand IT needs, author ad hoc reports, perform ongoing analysis, and propose/design IT strategies accordingly. We are seeking a self-driven, collaborative professional with experience in business requirements analysis and recommending enhancements to web-based applications and websites.

Additional responsibilities will include providing secondary support for other RHS systems and ensuring overall compliance related to administration, such as data security and relevant software upgrades.

Job Description

Provide initial Tier 1 support for Penn's Residential Security System, becoming the Subject Matter Expert over time.
Collaborate with BSD IT, DPS, and ISC staff to meet departmental needs while adhering to and complying with best practices for privacy and security standards for student information, according to the Security and Privacy Impact Assessment, Penn ISC Security, and the Office of Audit, Compliance & Privacy. Regularly audit departmental data stores for sensitive data and secure access to such information. Ensure that departmental documentation, change management, and Penn security standards are followed.
Recommend changes in procedures and processes through a thorough assessment of current systems, understanding desired service levels, seeking integration across units (where appropriate), and aligning with divisional and University initiatives.
Participate in strategic and tactical initiatives to support enterprise requirements, research, evaluation, integration of new technology, systems development, methodologies, data administration, capacity planning, training, and technical support.
Manage and maintain RHS Operational Support Systems (includes Salto, StarRez, Key Systems, Iris Enterprise, and custom applications).
Enhance organizational operational effectiveness by analyzing functionality and recommending overall direction, under the supervision of RHS's IT Manager.
Author ad hoc reports.
Perform business requirements analysis and develop proposals.
Oversee operational activities such as building access maintenance, temporary card issuance, and related fees.
Execute time-sensitive access processes for 6,500 residents and respond to ongoing reporting needs, including analysis, data extraction, and presentation of results.
Perform other related duties, as assigned.
This position is essential and requires availability during campus suspensions (i.e., inclement weather) and emergencies impacting on-campus residents. The Business Systems Analyst is also expected to work outside regular hours during peak periods (i.e., move-in).

Qualifications

B.S. or B.A. and 2-3 years of experience or equivalent combination of education and experience is required.
Minimum of 1-year Housing System administration experience required.
Experience working in a higher educational setting is preferred.
Experience using Windows, web-based technologies, HTML, SQL, C++, and Building Access Management Software is preferred.
Technical Support Skills: Experience with analyzing and reporting data, and providing findings that lead to solutions for moderate to complex business problems. Working knowledge of web design, development lifecycle, and practices preferred.
Customer Service and Communications: This role requires customer service skills and excellent interpersonal and communication skills, both written and oral. An ability to present technical materials clearly to both technical and non-technical audiences is also required, as is an ability to proactively identify opportunities and propose technological solutions to meet customer needs. Excellent communication skills, both oral and written, are essential. Experience supervising students or interns is a plus.
Teamwork and Confidentiality: Candidates must demonstrate initiative and be able to work independently and as part of a team. The ability to learn, adapt, and support new technologies efficiently and effectively is required. Candidates are also required to maintain the confidentiality of sensitive materials.

About Residential & Hospitality Services

Residential and Hospitality Services (RHS) is one of 15+ departments and programs under the auspices of the Business Service Division (BSD). Consistent with the Division's mission, RHS's underlying philosophy is to provide our clients with high-quality services in a fiscally responsible manner. RHS is a group of dedicated, innovative, and student-centered staff overseeing the on-campus living and dining, conferences, programs, and events hosted at Penn. The team works closely with other partners to provide students and guests with services that support living and learning at the University of Pennsylvania. Specific business units comprising RHS are:

Penn Residential Services
Penn Hospitality Services
Off-Campus Services
University Club

About the Division of Business Services

The Business Service Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment and providing mission-critical services and essential operations. BSD's mission is to provide high-quality service in a fiscally responsible manner. Currently, the Division is focused on three major initiatives:

Revenue growth/retention through improved marketing efforts, extended services, and the development of new distribution channels.
Driving productivity for the Division and its customers through the better use of technology.
Enhancing service offerings through upgrades and expansions of facilities.

For more information on BSD, visit: https://www.business-services.upenn.edu/

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Residential and Hospitality Services

Pay Range
$70,500.00 - $100,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

Equal Employment Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state, or local law.
To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Sansom-West/Business-Systems-Analyst--Residential-and-Hospitality-Services_JR00105604

Internal Number: 6206913

About University of Pennsylvania

Penn has a long and proud tradition of intellectual rigor and pursuit of innovative knowledge, begun by Benjamin Franklin in 1740. That tradition lives today through the creativity, entrepreneurship, and engagement of our faculty, students, and staff. Academic life at Penn is unparalleled, with an undergraduate student body of 10,000 from every U.S. state and around the world. The entering class of 2015 is the most talented and diverse in Penn's history. Consistently ranked among the top 10 universities in the country, Penn welcomes an additional 10,000 students to our top-ranked graduate and professional schools.

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Business Systems Analyst, Residential and Hospitality Services

University of Pennsylvania

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