Member Service Representative

Equipment Requirements (must be able to effectively use):

     Personal computer, printer, copy machine, facsimile machine, telephone, 10-key calculator, cooperative vehicle

Software Requirements (must be able to effectively use):

     UPN & Microsoft Office, including Word, Excel. 

Education Degrees, Certificates, Licenses, and/or Training:

Required:        

• High school diploma or equivalent
• Valid driver’s license

Preferred:

• One-year experience

• Valid CPR/First-Aid/AED Certificate

Experience, Knowledge, Skills and Abilities:

Required:

• Ability to effectively and courteously communicate in person and by telephone
• Ability to effectively and professionally communicate in writing
• Ability to maintain professionalism and effectively perform in stressful situations
• Ability to effectively and professionally perform multiple tasks simultaneously
• Ability to read, comprehend, and apply written documents
• Ability to perform functions used in basic algebra
• Ability to exercise independent judgement within parameters of the Cooperative’s policies/procedures
• Ability to maintain strict confidentiality of highly sensitive information, both internally and externally

Physical Requirements (must be able to):

Use both hands and fingers; grip; twist; reach above the head; bend, stoop and twist; sit and stand for long periods of time; lift, carry, push and pull weights up to 25 lbs.

Working Conditions (must be able to):

• Work eight hours per day, five days a week
• Work after hours, as needed, including weekends, nights and holidays
• Primarily work inside with controlled temperatures

Important: 

This position description is not intended to be all-inclusive; other duties may be required as assigned.  Pennyrile RECC reserves the right to revise this position description as needed. This position description does not constitute a written or implied contract of employment.