Member Services Representative

Essential Duties/Responsibilities:

1. Positively communicates cooperative policies, billing and collection procedures, and marketing programs to members.
2. Responsible for providing prompt, accurate, and courteous service to all members and the public according to the cooperative’s operating standards, goals, and objectives.
3. Maintains working knowledge of National Information Solutions Cooperative (NISC) consumer service records and billing software, marketing and member services programs, and techniques in dealing with members and the public.
4. Maintains a professional relationship with members and the public to promote a positive image.
5. Establishes, scans, and maintains member database and records.
6. Initiates new service requests, consumer records, billing and collection processes, service disconnections, marketing, and other member services-related duties.
7. Performs general correspondence, service orders, right-of-way easements, membership applications, record changes and other member data updates.
8. Answers phone calls from members and researches/updates accounts as the call requires.
9. Authorizes termination of service for nonpayment of electric bills.
10. Exercises independent judgment when setting up pay schedules for delinquent accounts.
11. Performs data entry.
12. Processes accounts receivable payments.
13. With training, will learn to work alone in district offices.
14. Ability to respond and record outage notifications and take member calls during system emergencies.
15. Promotes important co-op programs to the membership (Project Helping Hand, Coop Owners for Political Action (COPA) and assists with community involvement activities as needed.
16. Other duties as assigned.
17. Travels and works out of different district offices, as needed.