Resident Services Manager - Pallas at Pike & Rose

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

⢠Achieves the communityâ™s resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
⢠Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.
⢠Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents.
⢠Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.
⢠Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.
⢠Checks the Concierge phone and email throughout the day for messages, and returns calls and emails as necessary.

. When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations.

. Manages and maintains the weekly schedule for concierge staff, ensuring optimal coverage and adherence to operational needs.

. Manages the lease renewal process for market-rate units, including tracking expiration dates, preparing renewal offers, and ensuring timely execution to maximize occupancy and revenue.

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The hourly range for the position is $26.00 - $28.00

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.