| Reporting directly to MUSC Health’s System Associate Chief Operating Officer, this physician leader will be responsible for our Path / Lab’s system-wide overall performance as it relates to the MUSC Health’s organizational goals, as well as direct clinical oversight of associated physicians and advance practice providers. Operational oversight of specialized programs and any ICCE-related administrative support is handled by the ICCE SAO (System Administrative Officer) who has a dyad relationship with the ICCE Chief. The Pathology / Lab ICCE Chief has indirect responsibility for approximately 700 enterprise-wide Pathology and Lab care team members and oversight of all areas of the MUSC Health Acute and Ambulatory Clinical and Pathology Laboratories including: - Hematology
- Chemistry
- Coagulation
- Transfusion Services
- HLA Transplant Testing
- Microbiology
- Molecular Micro
- CytoGenetics & Genomics
- Specialty Labs- Hematology, Chemistry, Immunology
- Histology
- Cytology
- Pathology – both internal (University and Practice) and externally contracted (Practice)
The ICCE Chief is responsible for ensuring program development, financial performance, growth, patient access, appropriateness of care, and other KPIs within their ICCE meet or exceed annually established pillar goals. STRATEGY - Partners with MUSCH Strategic Planning office to develop a multi-year strategic plan and an aligned supportive operational plan
- Leads overall clinical strategy development and an ICCE-specific provider recruitment strategy via collaboration with COM Chairs, MUSCP Leaders, Division CEOs and other key stakeholders
- Supports affiliation and network development efforts as they relate to ICCE-specific expansion
- Supports annual budget and capital planning activities through their active engagement
- Drives initiative development and execution as it relates to advancing the ICCE performance
- Supports initiatives to achieve the Baldrige award for performance excellence
CLINICAL DELIVERY & QUALITY - Leads and evaluates operational efficiency, patient experience, clinical quality & practice improvement initiatives of patient care within ICCE
- Identifies, prioritizes, and drives development of MUSC Ideal Care Plans with focus on achieving ever increasing adoption of safe practices within the ICCE to improve quality metrics; supports development of care plans across other ICCEs through sharing of best practices and subject matter expertise
- Collaborates with community providers and leads referral relation activities related to ICCE specific initiatives to advance innovation of clinical delivery and drive value in population management
- Helps monitor and drive patient experience across the ICCE and the broader MUSCH care network
- Responsible for value-based initiatives and programs within ICCE
- Continuously reviews efforts made to improve appropriateness of care
- Develops and implements, in cooperation with other leaders across MUSC Health, patient care policies, procedures, guidelines and protocols, and periodically updates them as needed
- Identifies opportunities for ICCE performance improvement from both clinical and administrative perspective and works toward enhancing performance to meet or exceed standards
- Works with clinical operations leaders to continually review and improve care coordination and care delivery processes
- Responds to requests from affiliate / partner clinical leaders and/or those of MUSCH's Affiliation and Network Development leadership team, to provide clinical guidance and expertise
- Ensures timely scorecard updates for ICCE concerning organizational goals; develops action plans on Opportunities for Improvement [OFIs] within areas of responsibility
- Drives best practices for patient safety and a High Reliability Organization [HRO]; ensures for implementation of Just Culture principles and practices
- Accountable for identifying the need and overseeing the appointment of medical director(s) within ICCE
- Accountable for development, negotiation, and oversight of clinical service contracts
PROVIDER OVERSIGHT - Facilitates professional development of medical directors and trainees within the ICCE, with emphasis on clinical, business, operational and leadership competencies
- Actively engages in all discussions related to provider recruitment and retention for those clinicians practicing within the ICCE
- Monitors ICCE provider utilization, productivity, access, and clinical outcomes as it relates to established benchmarks and KPIs; collaborates with providers' employing entities to provide feedback, mentoring, and when necessary, disciplinary action
- When requested, collaborates with affiliated organizational leaders to assist in ICCE associated provider relations-related activities
- Mentors and coaches leaders; role models the organizational values
- Ensures the leadership team provides a work environment that meets physician and care team members’ satisfaction and engagement goals
FINANCIAL PERFORMANCE & GROWTH - Accountable for overall financial performance and growth for ICCE, collaborating with other health system leaders to measure and drive improvements
- Continuously reviews efforts made to improve care variation within ICCE, ensuring performance is in line with benchmarks
- Helps monitor and drive access across the ICCE and the broader MUSCH network to drive growth
- Participates in the health system's annual budgeting and forecasting processes; leads annual capital review process for ICCE in alignment with strategic growth plans and overall capital budget allotment
- Monitors and drives improvements in Finance Pillar KPIs, as measured by organizational scorecard
- Recommends methods by which the most economical use of equipment and supplies can be assured without compromising patient care / treatment
- Supports networking and relationship development of referring providers; focused on providing rapid access to tertiary and quaternary care
- Engages with system leaders in developing progressive payor relationships and performance programs as they relate to the ICCE clinical programs
ACADEMIC INTEGRATION - Creates and maintains an environment that supports education, research, and scholarly activity across MUSCH, collaborating with MUSC COM Department Chairs and leadership to align academic priorities and initiatives within and across ICCE
- Adheres to the mechanism(s) that integrate ICCE clinical activities and priorities with MUSC research and education initiatives
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