Learning Support Coordinator

Accountabilities:

• Create and maintain shared exam scheduling calendars, schedule forms, and other proctored requests.
• Design and implement a process workflow and create a guideline manual for students and faculty to follow, from exam initiation to completion, to ensure best practices and academic integrity standards are clear.
• Serve as the point of contact for students and faculty by sending reminder emails, flagging issues, and entering exams in exam scheduling calendars.
• Package exams before student administration and prepare for pick up or delivery to faculty upon completion.
• Validate student identity and collect test schedule forms and other paperwork presented by students.
• Document and report any testing misconduct or irregularities.
• Monitor student exams to ensure and maintain exam security and maintain confidentiality regarding student testing and case information.
• Ensure students adhere to the testing timetable, and that breaks are monitored, according to the cover sheet.

• Provide ongoing student support, implementation of policy and procedures, and overall office functionality
• Serve as the primary assistive technologist for student-related needs
• Build strong collaborative relationships with colleagues in OSDS and other partnering offices across campus (Residential Life, Administrative Deans, Director of Student-Athlete Academic Services, Admissions, Registrar)
• Support/Develop training opportunities for faculty and staff in collaboration with the Assistant and/or Executive Director of OSDS
• Understand learning theory and practice to support diverse learner needs

Professional Experience/Qualifications:

• Excellent verbal and written communication skills are required
• Demonstrate strong organizational, time management, and workflow management skills
• Possess a high degree of confidentiality and integrity combined with a professional demeanor

Preferred Qualifications:

• Experience working in higher education and proctoring exams.
• Experience working with student disability services and a general working knowledge of commonly issued academic adjustments at the post secondary level.
• Demonstrated experience and proficiency with Microsoft Office (Word, Excel, and Outlook), Google Workspace, and Accommodate online portal system, or the ability to quickly learn and efficiently work within the systems.

Education:

• High school diploma or equivalent is required.
• An Associate's degree from an accredited institution or equivalent professional experience is preferred.

EEO Statement: