Director of Partner Analytics (Healthcare Data Analytics Consultant)

Overview

Innovu is a growing Pittsburgh, PA-based data analytics company, offering a full range of cloud-based solutions that empower our users to effectively drive their human capital programs to mitigate risk while optimizing quality, cost, and efficiency of benefits and risk programs.

The Director of Partner Analytics (DPA) at Innovu is responsible for using our state-of-the-art analytics platform, Lens, to engage with our clients. The DPA will be responsible for helping our users achieve their desired outcomes by providing insightful and actionable data based on detailed analysis.

The Director of Partner Analytics will also consistently deliver high levels of service, assistance, and content that create outstanding customer experiences for our users. The DPA must build and maintain a strong relationship with the client to ensure we retain and expand our business relationship. As a member of the DPA team, you will also work closely with other Innovu teams, such as Sales and Product to facilitate high levels of client satisfaction and ensure customer feedback is heard throughout the organization.

Responsibilities

• Analyzes client data to build and present high quality client deliverables leveraging our analytics platform, Lens.
• Researches and analyzes disparate silos of human capital data to identify actionable trends and opportunities.
• Understands client business objectives and market drivers and uses that knowledge to uncover actionable insights that can be used to support those needs.
• Accountable for fulfilling the Innovu service model with client engagement, relationship management, and overall retention.
• Provides continuous quality review of data elements.
• Responsible for the service delivery and satisfaction of a defined portfolio of accounts.
• Promotes Innovu’s capabilities within client base, making sure clients are aware of program enhancements and Innovu’s key capabilities.
• Escalates and resolves any client risk, including passive engagement to ensure the highest level of retention.
• Meet all client needs and deliverables according to proposed timelines.
• Conducts training for external and internal users. Is a critical subject matter expert on Lens platform and all client facing product enhancements and provides that subject matter expertise to internal / external teams.
• Works cross-functionally to represent the Voice of the Customer and participates as needed in the Product Development Lifecycle
• Work collaboratively with Sales, Product, Marketing, Information Security, and leadership team members dedicated to the same client account to ensure all client needs are met.
• Manages strong, collaborative partnership with Managing Directors (Sales) to support the ongoing retention and expansion of key account and independent broker firms.
• Provides sales support to prospective clients as needed.
• Promotes client’s success by surfacing case studies and use cases for sales and marketing use.
• Supports clients of moderate size and complexity.
• Other duties as assigned.