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Practice Optimization Specialist
Yale University
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Practice Optimization Specialist
Yale University
| 1. Supports ambulatory offices including front desk staff, medical assistant and nursing staff, supervisors, and clinicians in the best practice workflow support for their roles. Hospitalist focus position will focus on support for hospitalists in the hospital setting. 2. Assists with customization of personalization tools, where applicable, within the EHR. 3. Provides elbow to elbow support when needed to assist with workflow training. 4. Provides workflow observation to assist with identifying areas of improvement. 5. Makes recommendations and offers support to assist with implementing optimal enhancements. 6. Participates in developing standard workflows across specialties and various other entities within Yale Medicine. 7. Provides workflow support and assist with education surrounding Epic upgrades. 8. Contribute and assist with maintaining a Best Practice workflow knowledgebase for Yale Medicine. 9. Create training materials to assist with best practice workflow dissemination. 10. Maintain complete documentation on visits, detailing any optimization work done, training given, and recommendations made. 11. Works closely with other team members to collaborate on ideas. 12. Collaborate with Epic IT team on implementation of new tools and optimization to ensure consistency. 13. Reports regularly to manager with updates on assigned work. 14. Attend regular team meetings to discuss team and project related activities and updates. 15. Completes specific task activities as assigned and documented in plans. 16. Works closely with Practice Coordinators, Practice Supervisors, and Operations Managers, and Hospital Managers, where necessary, to implement best practice workflows and provides updates on requested visits. 17. Supports all team members with application and workflow knowledge. 18. Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines. 19. Openly shares information with all team members. 20. Set example for other team members as well as promote and maintain a favorable work environment. 21. Remain flexible and perform other job-related duties as assigned. 22. May participate in various system and Yale Medicine committees to support Yale Medicine Best practice workflow and optimization activities across Yale Medicine and YNHHS. 23. Participate in project work and user group meetings supporting team initiatives to educate and provide optimization and workflow support across Yale Medicine. 24. Assist with process improvement initiatives. 25. Participate in project work across other groups within Yale Medicine such as clinical quality metric support. 26. Accountable for communication with end users and resolving end user queries. 27. Accountable for maintaining and developing, where necessary, best practice workflow knowledgebase. All other duties as assigned. Required Skill/ability 1: Ability to observe workflows and provide optimized solutions to enhance workflow where needed. Ability to provide thorough documentation on visits and interactions with staff. Strong analytical and problem-solving skills. Required Skill/ability 2: Proven experience in troubleshooting problems and developing solutions or triaging where appropriate. Ability to research and interpret data, as well as reporting, preparing and presenting data. Required Skill/ability 3: Ability to work in stressful situations and remain focused and calm while maintaining composure under stress. Functional use of EHRs, preferably Epic, with experience in EpicCare Ambulatory, Cadence or Inpatient highly desirable. Ability to manage multiple tasks and prioritize actions required to quickly resolve reported problems. Required Skill/ability 4: Ability to work independently or in a team. Willing to work a flexible schedule and travel to each of the Yale Medicine practice locations and /or YNHHS Hospitals. Required Skill/ability 5: Training in Process Management/Process Improvement methodologies is desirable . Preferred Education: 3 or more years in an ambulatory clinical setting strongly preferred, as well as experience working with an EHR (preferably Epic) and supporting users. Strong knowledge of ambulatory practice workflows (front desk, nursing, clinician), as well as practice standards. Work Week: Standard (M-F equal number of hours per day) Posting Position Title: Optimization Specialist University Job Title: Practice Optimization Specialist Preferred Education, Experience and Skills: 3 or more years in an ambulatory clinical setting strongly preferred, as well as experience working with an EHR (preferably Epic) and supporting users. Strong knowledge of ambulatory practice workflows (front desk, nursing, clinician), as well as practice standards.
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| Bachelor's degree and three years of relevant ambulatory work experience or an equivalent combination of education and experience. Proven experience with EHR and ambulatory practice workflow and/or hospitalist workflow required. |
Internal Number: 94975BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.
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