| About this job: Deputy Director (Account Executive/Operations Director) Bostrom is a leading Association Management Company dedicated to providing exceptional services to our diverse range of association clients. We are seeking a highly skilled and motivated Deputy Director to support two association clients. The ideal candidate will have a strong background in strategic planning, project management, and team supervision. Must have experience as the #2 in an organization, with a strong readiness to grow into the Executive Director role within 1-2 years. As Deputy Director, you will support the Executive Director by managing day-to-day operations, implementing strategic initiatives, and ensuring organizational effectiveness. This role involves close collaboration with board members, volunteers, and cross-functional teams to achieve client goals. You will also oversee financial management, program and event oversight, membership and sponsorship management, and marketing and communications. If you are a dynamic professional with excellent communication and leadership abilities, we encourage you to apply and help us drive our mission forward. Position Responsibilities Supervisory Responsibility: - Align and manage a high-performing client services team to ensure staff resources and deliverables are focused on client objectives and contracted services.
- Provide big-picture direction, disseminate Board decisions, review meeting/operational calendars, delegate specific deliverables, identify workflow issues, and gather feedback for continuous improvement via regular team meetings and bi-weekly one on ones.
- Direct and support staff development of and training in new skills and competencies.
- Motivate employees by providing frequent positive and constructive feedback.
- Manage performance by setting clear expectations, holding employees accountable for job responsibilities and goals, reward employees for doing well, and address underperformance when necessary.
- Create career development plans with your employees and follow up to ensure the plans are implemented.
- Ensure compliance with Bostrom policies and legal requirements regarding time keeping, wage and hour laws, and harassment prevention and reporting.
Governance and Board Support: - Attend board meetings and provide support by drafting agendas, taking minutes, and distributing materials after review by the ED.
- Facilitate board and volunteer orientations and ensure leaders have the tools and resources to succeed.
- Serve as a liaison to specific committees, ensuring agendas are prepared, roles are clear, and outcomes are aligned with strategic goals.
Strategic Planning and Implementation: - Assist with the development and execution of action plans tied to strategic goals.
- Monitor progress, coordinate with committees, and report challenges or successes to the ED.
Financial Oversight: - Manage client scope and profitability, including monitoring staff time and client billings, in coordination with the ED.
- Draft the annual budget for ED review and monitor monthly financial statements.
- Approve invoices, ensure alignment with budgets, and alert the ED of non-budgeted or high-ticket expenses.
- Coordinate audits and support tax filings as needed.
- Develop and update financial policies in consultation with the ED.
Staff Leadership and Development: - Manage, coach, and develop team members, fostering a collaborative and high-performance culture.
- Troubleshoot issues, oversee staff workflows, and ensure operational efficiency.
Program and Event Oversight: - Provide leadership for programs such as conferences, webinars, special interest groups, and road trips.
- Establish timelines and collaborate with stakeholders to meet key milestones.
- Ensure marketing, content, and execution align with organizational goals.
Membership and Sponsorship Management: - Lead membership recruitment and retention efforts, developing strategies, drafting communications, and analyzing data.
- Oversee sponsorship initiatives, including campaign creation, outreach, sales, and agreement execution.
Marketing and Communications: - Review, proof, and approve all marketing campaigns and communications for client programs, events, and newsletters.
- Collaborate with marketing personnel to develop and execute strategies.
Technology and Special Projects: - Maintain an inventory of technologies used by clients and address technical issues in collaboration with vendors.
- Lead special projects such as website builds or implementing new learning management systems (LMS).
Process and Procedure Development: - Document processes and procedures, creating operational guidelines and ensuring consistency across projects and programs.
Support Role: - Work closely with the ED on board governance, financial oversight, and strategic planning.
- Prepare reports, review financials, and participate in meetings with the treasurer, president, and other leadership.
- Other duties may be assigned that are required for this position.
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