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Student Central Representative (Call Center)
Community College of Baltimore County
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Student Central Representative (Call Center)

Community College of Baltimore County

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Details
Posted:
May 30, 2025
Location:
Catonsville, MD
The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community for the following areas: advisement, application submission, registration, student accounts, financial aid, refund requests, deferred payment advice, and payment receipts. High School diploma/GED and three (3) years in-person or telephone customer service experience required. Prior clerical experience, preferably obtained working in a business office environment required. Must be able to understand and respond to inquiries promptly with friendly, courteous and patient communication understandable to all callers.

Compensation within the above posted range is determined by a candidate's education level and/or years of experience in the field.  Generally, employees are hired in the lower third of the scale.  

For Best Consideration Please Apply By: June 12, 2025

When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the enrollment specialist must:
  1. Assist and provide information, daily to students, faculty, administrators and the college community by email, and primarily on the telephone.  
  2. Provide day to day processing of enrollment related paperwork.
  3. Resolve and troubleshoot problems in daily processing of service requests related to areas including enrollment, course selection and refunds.
  4. Process, prepare and validate student documents relating to all aspects of the enrollment process.
  5. Process mail and handle inquiries from internal and external sources to facilitate efficient office operations.
  6. Audit and/or verify student records.  Research and resolve discrepancies. 
  7. Facilitation of efficient process and data management of student enrollment records. 
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

Internal Number: 4957173
About Community College of Baltimore County
CCBC is the college of choice for over 70,000 students and 200 businesses each year — all with unique goals, strengths and requirements. By offering a holistic learning environment that is both accepting and challenging, we meet students where they are and take them where they want to go. CCBC is committed to ensuring equal opportunity and nondiscrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, sexual orientation or any other basis protected by law. CCBC’s benefits include medical, dental, vision, disability insurance, ample paid time off, choice of one of two Maryland State Retirement Plans (contributory and noncontributory), and much more.
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