Assistant Vice President, Collections

ASSISTANT VICE PRESIDENT, COLLECTIONS, Credit Union (FCU), will manage operational efforts to minimize losses for all product types, by managing delinquent accounts, payments and disposing of repossessed or foreclosed collateral; oversee day-to-day activities while supporting team specialists; provide exceptional member service and problem resolution throughout all phases of the collection process in keeping with Credit Union's core values; ensure all responsibilities are executed in compliance with MIT FCU standard operating procedures and policies and federal, state, and regulatory agency rules for collections, loss mitigation, and bankruptcy activities; and provide leadership and direction with an emphasis on professional development and team building, while maintaining a positive and engaging work environment.

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REQUIRED: Bachelor's degree or equivalent experience in collections/ lending industry; a minimum of seven years of experience in collections, banking, or financial services industry experience; solid working knowledge of all stages of collections, insurance, and bankruptcy litigation; strong conflict resolution, motivational, analytical/problem solving and negotiation skills; familiarity with allowance for loan loss reserves and CECL; experienced with secondary market, Fannie Mae, Freddie Mac, and Federal Home Loan Bank guidelines; thorough knowledge of Fair Debt Collection Practices Act; in-depth knowledge of collections practices, regulations, and industry standards including repossessions, bankruptcy foreclosures, loss mitigation, delinquency management, and asset disposition; be forward thinking; strong background in collections/loss mitigation; a proven record of operational excellence; and familiarity with collection of these loan types including residential student, vehicle, and student. PREFERRED: Three years managerial experience to include a demonstrated ability to build effective teams; and knowledge of DNA Core and Collection Software Technology Systems. Job #24990-10

Revised 6/11/2025