Regional Vice President

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

The position: The Regional Vice President will lead a team of up to six Regional Managers. The position is responsible for the management and compliance of their assigned portfolio. This position must drive value through effective leadership, financial insight, and innovative business strategies. This position works closely with management throughout the organization to ensure RPM’s strategic goals and values are achieved.

TEAM MANAGEMENT

• Responsible for recruiting and interviewing candidates for communities in their portfolio. The supervising Regional Manager must approve all site-level positions, and the RM and Regional Vice President must interview all Community Manager candidates
• Conduct regular team meetings with Regional Managers as well as attend occasional site-level meetings
• Conduct 1-on-1 meetings such as coaching, conflict resolution, goal setting, quarterly check in’s and annual reviews, etc. with direct reports
• Manage HR issues
• Conduct onboarding and training and mentoring team members
• Monthly site visits at each community and spend time with the team members, walk property, etc.

CLIENT MANAGEMENT

• Attend and contribute to client calls on a weekly/bi-weekly, and/or monthly basis
• Participate in unscheduled client communications – calls/texts/emails during business hours
• Prepare for client visits with Regional Manager and onsite team members. Assist in setting an agenda, walking the community, and conducting follow-up in writing following any client visit and client calls
• Assist the Regional Manager in outlining a business plan for each community and continuously strategize on a weekly, monthly, and quarterly basis where we measure against the plan and proactively suggest areas to improve the overall approach

SYSTEMS MANAGEMENT

• Complete tasks in Property Management System (PMS) accordingly due to leasing week restrictions
• Request access to properties for staff/self
• Review property websites/ILS listings and advertising
• Review social media postings and content
• Review/update market survey information
• Employee engagement platform management
• Expense management approvals and expense reporting
• Internal applicant platform management and recruiting
• Management of resident and vendor-related calls
• Time management Software: PTO approvals, schedule quarterly and annual conversations, ensure timecards are completed and approved weekly for onsite team members, and any corrections are entered within the current pay period. Additionally, enter monthly and quarterly bonuses in the system for payment.
• Yardi/RealPage/Entrata invoice review and approvals, floor plans and pricing audits, work order review, make-ready review, delinquency review, pending application management, etc.
• LRO/AIRM/Yieldstar – Weekly calls and pricing reviews, as well as lease expiration management
• Quarterly Bonus review/approval
• Monitor support tickets for team members and provide approvals when needed
• Office 365 – daily email management (daily)
• KPI review and management
• Vendor Management and communication

REPORTING

• Create manual client reporting and ensure accuracy
• Compile/review monthly and quarterly bonus reporting
• Monday Morning Reports (weekly reports)
• Access KPI/Marketing/other reporting as required
• Review team training completion and coaching team
• Complete self-training
• Review Collections reporting, accounts not submitted, recovery
• Compile and analyze financial reporting

FINANCIAL MANAGEMENT

• Review and approve POs and IRs (per approval limit and/or if no RM is in place)
• Review pre-close property financials
• Month-end accounting closeout and review
• Budget variance notes (research and input to ensure accuracy)
• GL scrub and financial review calls with accounting
• Ensure timely and accurate submission to Client monthly
• Prepare annual budgets and re-forecasting/cash analysis
• Contributing to monthly draws and construction invoice processing
• Routinely monitor cash positions with the accounting team

ADMINISTRATIVE DUTIES

• Assist Regional Managers in managing unit/amenity pricing either manually or through Revenue Management Software
• Complete required training
• Review incident reporting and insurance claim management
• Source vendors, reviewing contracts, vendor contracts
• Coordinate with corporate support departments for specific property needs
• Review routine RM Audits of all communities
• Review monthly leasing bonuses
• Review Maintenance audits and monitor routine PM inspections
• Email management with timely and professional response times

BUSINESS DEVELOPMENT/DUE DILIGENCE & TRANSITIONS

• Review and create proformas
• Coordinate/complete Due Diligence file audits and unit inspections
• Attend DD, prep, and task completion items for property transitions
• New business pitches/prep and client intro calls
• RFP responses
• Create a SWOT analysis and shop competitors in the market area
• 30-60-90 Day Post Transition Checklist and Onboarding of new communities