Product Manager (flex-hybrid)
UCLA
| Description Are you passionate about driving product innovation and enhancing customer engagement? UCLA Health is seeking a Product Manager to serve as a key liaison between OHIA and various customer groups. This role focuses on understanding customer needs, aligning them with OHIA’s solutions, and promoting adoption across UCLA Health’s self-service analytics community. Key Responsibilities
Preferred ExpertiseSAP Webi, Tableau, MS Power BI, enterprise scheduling tools This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site at least 5-10% of the time, within 96 hours of notice, or as needed based on operational requirements. Please note, travel to the "home office" location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary. Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $92,600 - $202,200 annually. The University anticipates offering a salary between the minimum and midpoint of this range. Qualifications Candidate must have a minimum of 2-5 years of progressively responsible professional experience in IT and the following: · Experience managing customer accounts or customer groups · Experience with managing the product lifecycle for technology based tools and solutions · Experience executing communications strategy for similar or larger audiences using old and new media · Effectiveness at leading through influence across multiple competing stakeholder groups, with above-average communication skills, both written and as a presenter. · Technical skill and/or ability to acquire in-depth knowledge and use of Business Intelligence products with a solid knowledge of the Business Intelligence industry and data visualization best practices · General knowledge of databases, data warehouses, and data management practices (preferred) · Knowledge of Oracle and/or SQL Server (preferred) · Ability to be a team player willing to cooperate and coordinate with other technical staff · Ability to work both independently and in a team-oriented, collaborative Environment. · Technically competent with various software programs, such as Project, Word, Excel, Visio and PowerPoint. · Ability to conform to shifting priorities, demands and timelines through analytical and problem solving capabilities · Ability to effectively prioritize and execute tasks in a high-pressure environment · Persuasive, encouraging, and motivating. · Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments. · Strong written and oral communication skills · Strong interpersonal skills. · Excellent customer service orientation 
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