Director of Ticket Sales & Service

RESPONSIBILITIES: - Lead in planning and establishing processes that ensure the team meets its ticket sales revenue goals - Sell season ticket plans and multi-game packages for select University of South Florida athletics programs, including football, men’s and women’s basketball, men’s and women’s soccer, baseball, softball, volleyball and lacrosse. - Lead team by example: Prospect new business through outbound phone calls, deliver virtual presentations and execute in-person, face to face meetings, as necessary. - Meet or exceed assigned individual and team ticket sales and/or retention goals. - Monitor revenue team pipeline and lead management, adjusting as necessary to create sustainable growth. - Work closely with the data management team to identify quality leads. Effectively communicate with those leads with the goal of growing the season ticket base via new clients and/or enhanced relationships with current clients.

- Contribute positively to a competitive sales team culture, leading sales team meetings and training sessions. - Establish processes to attentively respond to all season ticket holder and customer requests, concerns, and inquiries. - Manage team to effectively qualify and service incoming calls and/or in person meetings to customer satisfaction

- Train ticket team to identify opportunities for up-sells, add-ons, and referral business from clients to maximize revenue. - Work alongside the marketing team to optimize online sales performance, driving potential ticket buyers to place deposits for and purchase season, partial, groups, premium and single game tickets online. - Lead in the planning and implementation of existing season ticket holder and general fan events - Establish optimized processes for season ticket holders to manage their accounts online through Account Manager - Oversee ticket team’s game day duties, including but not limited to, hosting member events and servicing ticket holder needs. - Any other duties assigned by Management

WORKING CONDITIONS Working Environment - The incumbent primarily works in an office environment, however is expected to attend additional athletic event(s) and/or department events as scheduled throughout the year. Physical Demands - This position requires the ability to lift up to 20 pounds Travel Requirements - This position may require a limited amount of travel on rare occasions POSITION DETAILS: Full Time, Non-Exempt Medical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance + FSA, HSA, and more 401k Employer Match after meeting eligibility requirements 9 Paid Holidays and Unlimited PTO