Director of Operations

he Director of Operations plays a key role in assisting the ASO VP & General Manager with the execution of orchestra initiatives, crossing departments to ensure the smooth day-to-day functioning of the Atlanta Symphony Orchestra and all its activities. This includes execution of concert production and services at the highest level, both in Symphony Hall and when presented externally. The Director of Operations will also lead planning and implementation for special concerts, contracted services, and runouts.

KEY RESPONSIBILITIES

Orchestra Service Management

• Ensures exceptional execution of all orchestra services by managing the day-to-day activities of the ASO including, but not limited to daily orchestra operations, library, production, and personnel staff and serving as a liaison to each area.
• Includes supervising the regular dissemination of accurate day-of-show sheets and production schedules and adherence to the ASO’s Collective Bargaining Agreement.
• Works with the VP for Marketing and Sales and VP & General Manager to ensure the comfort of patrons and musicians in all service venues.
• Creates and administers the Orchestra service schedule and coordinates with Symphony Hall Live and Education teams to ensure that the Orchestra and Symphony Hall Live are utilized for optimal fulfillment of mission and revenue generation and compliance with the Orchestra CBA.
• Ensures sufficient staffing during all Orchestra services.

Orchestra Relationship

• Works alongside the VP & General Manager to ensure open and effective communication between players and management and creates a positive work environment and relationship between musicians and management.
• With personnel staff, ensures adherence to Collective Bargaining Agreement in all communications with the Orchestra.
• Serves as staff lead for ASOPA subcommittees in areas of travel, scheduling, and provides support for Orchestra Fellowship and Media Taskforces.

Collective Bargaining Agreement

• Provides crucial support to the management negotiating team for all National, Local, and special union agreements. Once negotiated, works with VP & General Manager to ensure all contractual obligations are met and oversees their execution and management.
• Assists VP & General Manager with the negotiation and management of the Orchestra members’ individual contracts and with the processing and management of grievance procedures.
• Assists General Manager with the management of the ASO’s relationship with ASOPA and AFM Local.
• With the President of the ASOPA Committee and VP & General Manager, assures that agendas are established for all meetings and reviewed by all appropriate parties and keep minutes and ensures follow-up to meetings.

Other Earned Revenue

• Special Concerts, Contracted Services and Runouts, and Tours: In coordination with VP & General Manager and Director of Productions with managing relationships, arrangements, and contracts with entities presenting the ASO.
• Manages all runout, off-site and touring engagements, including management and presenter relationships; negotiates contracts with presenters directly when needed.
• With VP & General Manager, ensures the excellent planning and execution of any tour within budgeted guidelines and CBA provisions.

Electronic Media

• Responsible for media (in partnership with VP Marketing and Comms).
• Plans and implements all media projects in accordance with CBA, IMA, and any other local or national agreements to which the ASO is a signatory.
• Manages the Orchestra’s Electronic Media Guarantee and works with payroll to ensure proper accounting, reporting and payments.
• Reviews royalties and manages mechanical rights and royalties due to agencies or individuals; negotiates all agreements related to the creation of EM projects.
• Working with the Marketing and Artistic teams, develops schedule and content for the Behind the Curtain series, including special digital projects.

Department and Administration

• Serves as the primary the Operations Department liaison to all other departments of the ASO including Symphony Hall Live, Education, Marketing & Communications, Development, Sales & Revenue, etc.  
• Provide departmental leadership to ensure completion of necessary projects and responsibilities. Responsibilities include preparing agendas for, and leading weekly staff departmental meetings and area leads meetings as requested.
• Monitors and ensures compliance with operations and orchestra budgets.
• Leads and assists with special projects as directed by VP & General Manager.