Consumer Affairs Manager

Bring your program leadership expertise to the Public Service Commission as a Consumer Affairs Manager!

The Public Service Commission of Wisconsin (PSC) is currently recruiting for a Consumer Affairs Manager (Program and Policy Chief) to join our team in the Division of Digital Access, Consumer and Environmental Affairs - Office of Consumer Affairs. 

The PSC is an independent state agency that is responsible for regulating more than 1,100 Wisconsin public utilities, which provide electric, natural gas, combined water and sewer utilities, and certain aspects of local telephone service to households and businesses throughout the state! The PSC of Wisconsin ensures safe, reliable, affordable, and environmentally responsible utility services and equitable access to telecommunications and broadband services. 

The Office of Consumer Affairs ensures consumer protections by mediating customer complaints, reviewing and analyzing utility customer programs, and providing an avenue for public participation in Commission actions while fostering utility compliance with state statutes, administrative codes, tariffs and Commission policies through utility inquiries. The Office also supports the Commission’s mission through its involvement in rate cases, tariff changes, billing audits, waiver and exemption requests related to service rules, affordability and energy burden work and other related projects, in addition to assisting customers through the Commission’s Internet and Phone Helpline.

This position currently offers a hybridized in-office/work from home schedule. This schedule may change based on operational needs and organizational requirements. The position is headquartered at the Hill Farms State Office Building in Madison, WI. This position will be required to come into the office for scheduled in-person work days, training, meetings and/or operational needs. Employees will be expected to telework from within the State of Wisconsin. Further questions regarding hybrid and remote work may be discussed more at the time of the interview.

The PSC is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $42/month for single plans and $104/month for family plans after two months of employment)
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
• Use this Total Rewards Calculator to see the total value of our competitive benefits package!

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. 

The Consumer Affairs Manager is responsible for planning and developing statewide regulatory procedures and policies affecting the Consumer Affairs regulatory area of the PSC. This position leads the Office of Consumer Affairs and must continually respond to changes in utility policies, procedures, and legal requirements and determine and prioritize programs and projects to be initiated, continued, or suspended. 

The Consumer Affairs Manager may lead efforts related to subjects of relevance to consumers and utilities in Wisconsin such as affordability, energy burden, special utility programming, or energy/water meter technologies. The position's responsibilities impact customer service and programming at all of the state's major energy, water and telecommunications utilities, impacting approximately 3,000,000 utility customers in the State of Wisconsin.

This position supervises a professional staff and directs multiple teams assigned to projects and special studies. This position sets the culture of the Office and works to ensure excellence and consistency in the work of the Office of Consumer Affairs staff, which includes staff coaching and development, reviewing staff work, and handling escalated call-back requests. Work involves dedication towards enhancing statewide consumer protections and customer service for the gas, electric, water and telecommunications utilities.
 

To view the full position description, email Ben Harwell at BenjaminK.Harwell@wisconsin.gov 

This position is in schedule-range (81-02) with an annual salary of $87,360-$107,848, plus excellent benefits. A 2-year career executive trial period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

The PSC is an Equal Opportunity Employer. As a state agency, we operate under an Equity and Inclusion Plan that aims to create a welcoming environment for all employees and has the full commitment of the Chairperson. We encourage all of our staff to participate in activities organized by our Equity and Inclusion Advisory Committee.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.

The Public Service Commission is a registered participant in the federal work authorization program commonly known as E-Verify to verify employment eligibility of all employees hired on or after June 18, 2015.

The Public Service Commission of Wisconsin is unable to sponsor work visas for new hires. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Apply online! To apply, click “Apply for Job” to start the application process.  Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 3 pages will not be considered after page 3. If this job posting requires a letter of qualifications, the same limit applies. 

Current Wisconsin state employees with Career Executive status need only apply with a resume and letter of qualifications submitted directly to Ben Harwell at BenjaminK.Harwell@Wisconsin.gov.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Ben Harwell at 608-266-8665 or BenjaminK.Harwell@wisconsin.gov. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page.

The deadline to apply is 11:59 PM CT on Thursday, June 26th, 2025.