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Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.
Here's what you can expect as a Director, Revenue Operations Analytics & Excellence at DaVita: Position Overview:
We are seeking a strategic, innovative, and inspiring leader to oversee our Operations Analytics team, responsible for delivering data-driven insights and process improvements across our revenue cycle. This role is pivotal in driving measurable business impact, optimizing collections and credits, and developing high-performing analytical talent. As a key leader in our Revenue Operations (ROPS) organization, you will shape team design, promote operational excellence, and champion a culture of growth, learning, and continuous improvement. This is a remote role with 10-15% travel. Denver, Colorado is preferred, but other locations may be considered.
Responsibilities include, but are not limited to:
Core Responsibilities Operational Excellence & Analytics Oversight - Own the health, performance, and business outcomes of a revenue cycle analytics team serving internal operations partners.
- Design and manage an organizational structure that aligns analytics support with operational needs.
- Provide oversight of analytical initiatives supporting payor collections, payment integrity, credits, and performance reporting.
- Implement scalable tools, methodologies, and KPIs to monitor, assess, and improve operational performance.
- Foster a culture of compliance and accountability, ensuring adherence to regulatory and internal standards.
Strategic Thinking & Innovation - Translate enterprise goals into clear, actionable analytics strategies that unlock value across ROPS functions.
- Develop and champion innovative solutions that drive sustainable improvements in recovery rates and cost efficiencies.
- Anticipate future business needs and proactively position the team to meet evolving challenges with creative, data-informed solutions.
- Collaborate cross-functionally with senior leaders to shape business strategy through analytics.
Team Development & Talent Stewardship - Lead talent strategy, including recruitment, training, and career pathing for both new and experienced analysts.
- Build a strong bench of future leaders by coaching, mentoring, and providing development opportunities aligned to individual and business goals.
- Promote a high-performance team culture rooted in DaVita’s Mission and Core Values.
- Ensure robust onboarding, training, and knowledge management practices that support both team effectiveness and individual growth.
Influence, Leadership & Communication - Serve as a thought partner to senior executives, offering clear and compelling insights that drive strategic decisions.
- Communicate complex analyses and recommendations clearly and persuasively to both technical and non-technical audiences.
- Build and maintain strong, trust-based relationships across ROPS and adjacent functions to influence beyond direct authority.
- Lead presentations, initiatives, and executive discussions that shape enterprise direction and cross-functional alignment.
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