Program Manager

Bostrom is a leading Association Management Company dedicated to providing exceptional services to our diverse range of association clients. We are seeking a dynamic and results-driven Program Manager. The Program Manager at Bostrom plays a pivotal role in enhancing client satisfaction and retention by supporting strategic goals through the management of member-focused services, development of educational programming, and execution of meetings and events. Working closely with one or more Account Executives (AEs), this role is responsible for budget planning and maintenance for assigned programs, ensuring alignment with client objectives and financial parameters.

If you are a self-motivated individual that can thrive in a fast-paced, multi-client environment, with excellent communication skills and a commitment to client success, we invite you to join our team and contribute to our mission

Position Responsibilities

Membership and Client Services

• Provide assistance to members by responding accurately to all inquiries regarding policy and procedures for membership, applications, renewal billing, publications, continuing education products/credits and meeting registration, new membership sales, etc.
• Oversee member programs and services, ensuring timely completion of tasks by self and team.
• Design and maintain online information systems, including membership databases and event registration software.

Committee Management

• Serve as the staff liaison to committees, guiding them to achieve objectives that support the association’s mission.
• Oversee committee initiatives, manage timelines and responsibilities, and identify opportunities for process improvements.

Educational and Certification Programming

• Oversee educational programming, including certification programming and continuing education approval where applicable, to ensure that the educational offerings are of the highest standards and quality and meet member and potential member needs.

Event Support

• Proactively lead and ensure member and client support at virtual and in-person events in addition to supporting teammates with tasks like minute-taking and event logistics.
• Create agendas and content for membership and client-related events, including webinars, board meetings, and educational conferences.

Budget and Vendor Management

• Responsible for making sound decisions that are within client scope.
• Serve as primary contact and manage overall relationship with key client vendors.
• Develop and distribute RFPs for services as needed. Oversee the vendor contract process from initial implementation through to invoice payment.

• Other duties may be assigned that are required for this position.