IT Operations Manager

After opening its doors in Denver in 1968, Brownstein Hyatt Farber Schreck has since expanded around the country, with 13 offices, with 700+ employees and 300+ attorneys and policy professionals nationwide. And with over 55 years in the industry, we’re committed to creating strong relationships with not only our clients, but with each other and our communities. Are you looking for camaraderie, collaboration and a challenge? Are you looking for an environment committed to creating strong relationships and a building a collaborative culture? If so, we want you at Brownstein.

At Brownstein, clients get access to the top legal minds in the industry, powerful policy knowledge, and best-in-class business acumen to solve businesses’ toughest challenges. Brownstein is a law and lobbying firm that has been making moves for more than 50 years to stay at the vanguard of its industry. You’ll find this firm at the heart of many of the most important cases, the most significant deals, and the country’s most pivotal legislation. Brownstein—we’re all in. For more information, visit us at bhfs.com.

Brownstein seeks an IT Operations Manager to serve as a key leader within our Technology team. This role is responsible for ensuring the ongoing health, performance, security, and reliability of the firm’s IT systems and infrastructure by overseeing daily operational execution, driving service quality, and leading a high-performing technical team. The ideal candidate will be a proactive leader with a strong technical foundation, capable of managing IT operations while fostering cross-functional collaboration and a culture of continuous improvement.

Essential Duties and Responsibilities: 

• Operational Management:
  • Lead and coordinate day-to-day IT operations to ensure performance, reliability, and security across IT systems. 
  • Promote and enforce adherence to operational processes and workflows.
  • Identify opportunities to enhance operational efficiency and collaborate with peers and leadership to implement improvements.
  • Support incident response efforts, driving timely resolution and root cause analysis.
  • Drive operational excellence through automation, standardization, and process documentation.
• IT Service Health & Performance:
  • Monitor key performance indicators and service levels for infrastructure, applications, and end-user systems.
  • Implement proactive maintenance strategies and performance tuning for critical systems.
• Technical Management: 
  • Oversee design and architecture of on-prem and cloud technologies with an emphasis on service availability, performance, and security.  
  • Manage implementation of new technologies and changes, ensuring consistency and compatibility across systems. 
  • Continually appraise fit and utility of technologies used to deliver services to the business, making recommendations and guiding change, as appropriate.
  • Develop robust understanding of in-use enterprise applications, recognizing top-to-bottom dependencies to ensure preparedness for timely resolution of service disruptions. 
• Team Leadership & Development:
  • Oversee IT engineering and administration staff, providing guidance, mentorship, and professional development opportunities.
  • Foster a high-performing, service-oriented team culture focused on excellence and accountability.
• Cross-functional Coordination:
  • Collaborate with other IT managers and departments to ensure alignment on strategy, resources, and priorities.
  • Contribute to IT governance and planning initiatives, including capacity planning, budgeting, and risk management.
  • Partner with project teams on the deployment and transition of new systems and technologies into operations.
• Stakeholder Engagement:
  • Build strong relationships with stakeholders inside and outside of IT to understand requirements and meet expectations.
  • Serve as a key point of contact for operational issues, updates, and planning discussions.

Required and Preferred Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 7+ years of experience in IT operations with a strong technical engineering background and at least 3 years in leadership/management.
• Strong knowledge of IT infrastructure, including networks, servers, storage, and Microsoft 365/Azure cloud services. 
• Deep technical curiosity and good intuition about the limits and possibilities of technology; i.e., knowing when to accept an outcome and when to seek something better.
• Experience in a legal or professional services environment preferred.
• Proven ability to lead teams, implement process improvements, and manage complex technical environments.
• Excellent communication, interpersonal, and stakeholder management skills.
• Creative problem solver with an ability to recognize and articulate pros and cons of different options, including technical and non-technical.
• Ability to prioritize and manage multiple projects and tasks.
• Proven ability to maintain confidentiality and handle sensitive information responsibly.

Compensation and Benefits: Brownstein Hyatt Farber Schreck offers a benefits package that includes medical, dental, vision, 401k + match, profit sharing, and vacation/sick/personal time off. We are offering a range of salary for this role from $150,000-$165,000.

To Apply: Please submit a cover letter and resume.

Brownstein Hyatt Farber Schreck is an equal opportunity employer

Brownstein will make reasonable accommodations for qualified individuals with disabilities in compliance with the Americans with Disabilities Act of 1990, as amended by the Americans with Disabilities Act Amendments Act of 2008, interpretive regulations and other authority, and applicable state laws.

While Brownstein does not discriminate on the basis of citizenship, the successful candidate must be legally authorized to work in the United States without requiring sponsorship of a work visa, or Brownstein assuming sponsorship of an existing work visa; including student visas with an OPT/CPT designation.