Manager Clinical Support-Overnight Emergency and Critical Care

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Summary

The Lloyd Veterinary Medical Center (LVMC) within the College of Veterinary Medicine at Iowa State University is now accepting applications for the position of Manager, Clinical Support OvernightEmergency and Critical Care. This is a workingovernightmanager position that provides hands-on support to the Emergency and Critical Care (ECC) department during evening,overnight, and weekend hours. The role is critical to ensuring 24/7 operational continuity, team leadership, client communication, and high-quality patient care.

Key Responsibilities

• Serve as the on-siteovernightmanager, actively supporting ECC staff and assisting with clinical operations duringovernighthours.
• Oversee clinical service activities and staffing of veterinary technicians, animal caretakers, student workers, veterinary teaching hospital assistants (receptionist) and assist with client service coverage as needed.
• Ensure a seamless transition between day andovernightoperationsby collaborating with ECC day-shift management and other hospital departments.
• Provide guidance and address client service concernsduringovernighthours; escalate issues appropriately to the Manager of Client Relations or hospital administration.
• Contribute to large animal service operations, offering coordination and support for after-hours cases and assisting with staff scheduling.
• Lead staff-related efforts including hiring, onboarding, training, scheduling, and performance management.
• Monitor and report equipment, inventory, and facility needs, submitting requests and collaborating with the Associate Director of Hospital Operations as needed.
• Ensure adequate after-hours, weekend, and holiday staffing, including stepping in to support urgent operational needs or staff questions.
• Actively foster a positive, inclusive work environmentthat emphasizes communication, accountability, and compassionate care.

The successful candidate must possess a strong working knowledge of veterinary technical duties, experience in hospital operations, and the ability to coordinate services efficiently in a fast-paced clinical environment. Strong interpersonal and communication skills, organizational abilities, and a commitment to maintaining professionalism and confidentiality are essential. This individual must be capable of independent decision-making and team collaboration, while providing leadership and support across multiple service areas.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

This posting will be open until filled. However, to receive full consideration, applications should be received by July 3rd, 2025.

Example of Duties
Provides oversight on coordinated care.
Supervises employees engaged in technical clinical services.
Coordinates the activities of a team of clinical staff to ensure the work complies with the organization's guidelines.
Supervises team members; assigns tasks; and handles difficult cases.
Monitors all activities to ensure the teams resources are used effectively.

Level Guidelines
Aware of key annual objectives of department or work unit
Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports
Focus on ISUs mission and meeting department or work unit goals
Supervises a small department or work team
Often is a working supervisor with direct, previous experience performing work of those supervised
Has full management responsibility for direct reports, specifically the authority to hire, fire, and counsel; may share part of responsibility with higher level management
Requests approval for financial actions beyond a limited scope per policy

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