Director Revenue Cycle Performance

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Eligibility on day 1 for all benefits
• Dollar-for-dollar 401(k) match, up to 5%
• Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
• Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Job Summary

Under the direction of the BSWH VP Revenue Cycle Support Services, the Director Revenue Cycle Performance will serve as a strategic leader and resource for clinic leadership across all of Baylor Scott & White health (BSWH). The Director Revenue Cycle Clinic Optimization will lead a team that will provide clinic-specific reporting on financial performance, and partner with clinic leadership to create and implement action plans that drive revenue cycle metrics to improve financial results. In addition, they will facilitate communication to drive a consistent patient experience and performance across hospitals and clinics.

Essential Functions of the Role

• Builds and leads a cohesive team that is focused on facilitating regularly scheduled meetings to report financial performance, opportunities, training and improvement plans with key stakeholders.  
• Assesses how practices and hospitals across all of Baylor Scott & White health (BSWH) are performing financially, including denials trending and analysis.
• Tracks and analyzes revenue cycle performance indicators to identify trends, gaps, and opportunities for improvements

• Collaborates with Revenue Cycle to develop targeted action plans that drive improvements across the revenue cycle. 

• Serves as primary point of contact for clinic leadership for revenue cycle-related initiatives.
• Develops and facilitates denial prevention efforts through partnership with clinic staff and leaders.
• Participates in market-based leadership forums, as it relates to Revenue Cycle best practices.
• Establishes and maintains strong working relationships with Revenue Cycle leaders and fosters a strong working relationship with Info supporting organizations (coding, IS, managed care).
• Challenges best practices and seeks opportunities to drive process improvements.
• Identifies training needs to enhance performance and coordinate deployment with training team.
• Works collaboratively with the Revenue Cycle team to implement best practices for Epic. Provide oversight of billing, claims and follow-up items related to the operations of the practices. Analyze practice efficiencies and provide feedback for improvements in operations.

Key Success Factors

• Strong understanding of revenue cycle metrics, processes, and technology. Keen awareness to interdependencies between operational departments (Access Services, HIM, Revenue Integrity, CBO)
• 5+ years Epic experience
• 5+ years medical billing experience
• Ability to successfully drive large organizational change with demonstrated success in navigating transformation initiatives in large healthcare organizations.  
• Strong attention to detail and high sense of urgency to identify opportunities and bring them to resolution
• Excellent presentation skills and ability to create executive-level presentations and deliverables 
• Working knowledge of physician reimbursement, medical terminology, ICD-10, CPT and HCPCS coding 
• Previous management experience 

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 5 Years of Experience