Senior Administrator

Job Title

Senior Administrator

Job Description Summary

Job Description

POSITION SUMMARY

Responsible for providing support to management or fee-earner(s) as needed in an efficient and effective manner. Senior Administrator will work with the Director of Operations, Office Manager, Office Coordinator and fee-earners within the market to provide support and assist in strategic initiatives.

Essential functions and responsibilities

Administration and Office Support

• Assist in planning and coordination of basic travel arrangements
• Organize, assist, and lead internal meetings and events as required
• Evaluate and document innovative service delivery options and share insights across markets
• Ensure company policies are followed

Track Opportunities, Listings, and Deal-Related Expenses

• Maintain and update CRM system per guidelines with new opportunities by working with fee-earners and Client Coordinators
• Check for any conflicts/duplicates in opportunity ownership and escalate to Director of Market Operations, as needed
• Maintain tracking of expenses related to deals, using Commissions Accounting and CRM Systems
• Track expense budgets for all deals and escalate to Director of Market Operations, as needed
• Update CRM upon closing of deals
• Work with Client Coordinator to collect necessary documentation and deliver to Revenue Accountant

Enter Expense Reports

• Collect expense reimbursement documents, such as receipts, and other information from fee-earners, Associates, and/or Client Coordinators
• Attribute expenses to specific deals or other codes and track against deal budget
• Enter expense reports into Workday

Vendor Management / Administration

• Enter all new local vendors into Workday and update data as needed
• Process all invoices for office or region in absence of Office Manager

Coordinate Events and Conferences

• Coordinate catering, conference room space, invitations, and other event planning activities as needed

File Management

• Maintain files, such as documents provided by operations staff, including Managing Principal or reference material (i.e., billing packages, which include lease, commission agreement and other pertinent client related files), vendor contacts, licensing info, COI, etc.

Supervise Receptionist and/or administrative staff

• Delegate and coordinate workflow as needed
• Work with operations staff, fee-earners and Managing Principal to ensure proper coverage and workflow
• Use systems such as WorkDay

Manage Phones

• Answer and screen all incoming calls and relay messages
• Communicate with operations staff, fee-earners and Managing Principal
• Handle the calls with discretion per the request of the operations staff, fee-earners, and Managing Principal
   

Reporting relationship

Role will report to the following:

• Office Manager or Market Director of Market Operations â“

Metrics

Role will be evaluated on the following:

• Positive attitude
• Professionalism
• Efficiency and dependability
• Organization
• Customer service and people skills
• Desk and phone coverage
• Turnaround time

Key Competencies

Conflict Resolution Communication Proficiency (written and oral) Presentation Skills Organization Skills HR Expertise

Important education

• High School Diploma or GED

Important experience

• 3-7 years of administrative support experience
• Front desk and/or office experience a plus
• Executive level professional support experience a plus
• Exposure to project and process management

additional eligibility qualifications

• Proven ability in conflict resolution
• Excellent written, oral, and presentation skills

• Basic/Intermediate/Advanced Microsoft Office Suite skills, including Access, Excel, Outlook, PowerPoint, Publisher, Word, Project (please delete/edit as applicable)

• Ability to plan, organize, and manage processes
• Knowledge of department policies and guidelines
• Knowledge of HR practices and office administrative duties

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 15% of the time; and extend hands and arms in any direction.

aap/eeo statement

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics.  Discrimination of any type will not be tolerated.

other duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note:This job description includes the core responsibilities forC&W. These duties may haveslight modifications based on the regional location.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidateâ™s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $29.28 - $29.28 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email . Please refer to the job title and job location when you contact us.

INCO: âœCushman & Wakefieldâ