Job Summary: Director-Capacity Management is responsible for overseeing overall capacity management across UMMC to implement strategies and procedures that enable growth and ensure operational efficiencies that streamline patient placement, transfers, and discharges while optimizing utilization of beds and resources to maximize quality of care. Education & Experience Education and Experience Required: Bachelor's degree and five (5) years of healthcare operations experience including two (2) years of supervisory experience. Certifications, Licenses, or Registration Required: N/A Preferred Qualification: Master’s Degree in Nursing, Healthcare Administration, or Business Administration preferred. Knowledge, Skills & Abilities Knowledge, Skills, and Abilities: Strong knowledge of hospital operations, patient flow, and clinical workflows across emergency, surgical, and inpatient settings. Possess a solid understanding of healthcare regulations and compliance standards. Excellent leadership, communication, and collaboration skills are essential, as well as the ability to make data-driven decisions, lead multidisciplinary teams, and drive process improvement in a fast-paced environment. Responsibilities: - Lead strategic capacity planning by analyzing patient volume trends, forecasting future demand, and developing system-wide strategies to optimize bed utilization, patient throughput, and care delivery efficiency.
- Oversee 24/7 Command Center operations and patient flow infrastructure, including discharge lounges and surge strategies, ensuring timely admissions, transfers, and discharges across all points of entry (ED, OR, clinics, and external facilities).
- Drive operational excellence through process redesign and the application of process improvement methodologies to reduce length of stay (LOS), eliminate bottlenecks, and improve clinical and financial outcomes.
- Foster strong stakeholder collaboration with physicians, nursing, administrative teams, and external partners to promote seamless communication, expedite problem-solving, and align on shared goals for patient flow and capacity.
- Standardize and integrate best practices across the health system by leveraging data-driven insights, promoting consistent workflows, and ensuring adherence to quality and regulatory standards.
- Build and lead high-performing, multidisciplinary teams by creating a culture of accountability, continuous improvement, and operational excellence in a complex, matrixed environment.
- Leverage advanced analytics and IT infrastructure to enable real-time data visualization, predictive modeling, and decision support tools that enhance placement decisions and capacity management.
- Ensure regulatory and quality compliance by developing policies and metrics that promote safe, timely care transitions, while regularly reporting performance and quality assurance outcomes to leadership.
- Deliver tangible value to the institution through improved throughput, enhanced patient and staff satisfaction, , and improved financial performance.
- The duties above are general in nature and are examples of responsibilities to be performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.
Physical and Environmental Demands:
Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, frequent exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, constant working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, constant work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 50 pounds, occasional climbing, occasional crouching/stooping, occasional driving, occasional kneeling, occasional reaching, frequent sitting, occasional standing, occasional twisting, and constant walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more) |