Regional Practice Administrator- Corporate Health

Regional Practice Administrator for Corporate Health Services

The Regional Practice Administrator (RPA) role oversees operations across seven clinics within BJC Corporate Health, including both occupational medicine and primary care like services.  The leader ensures consistent operational efficiency, implementation of best practices, and development of standard work to align teams. 

The role requires strong skills in change management and fostering teamwork across multiple locations.  Success is achieved through inspiring and motivating leaders and staff, focusing on the patient experience, ensuring high quality outcomes, and driving employee engagement.

The RPA supports departmental financial performance by identifying process and people efficiencies as well as maintaining strong relationships with employer partners as needed (Occ Med, School Based and Onsite). The administrator serves as a visionary leader, setting goals and guiding the team toward future growth and innovation.

BJC Corporate Health Services comprises several organizations that share a dedication to creating and maintaining healthy workplaces. Serving hundreds of area employers as well as BJC HealthCare, BJC Corporate Health Services specializes in improving worker health, safety and productivity and reducing costs associated with work-related illness/injury and absenteeism.

Role Purpose

Oversees operations for up to 85 providers in multiple practice sights. Works as a partner with the Regional Physician Champion and is responsible for overall patient flow, physician employment, strategic planning, marketing and financial performance. Provides management guidance to Site Administrators that are responsible for day to day operations.

Responsibilities

• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Monitor, measure, assess and improve department performance using patient satisfaction data, BJCMG reports of budgeted vs. worked hours, RVU reports and NextGen reports
• Collaborates with physicians/providers to ensure consistent and appropriate processes/protocols to meet clinical needs, compliance standards and customer expectations. Participates in efforts integral in developing existing and new business to build and maintain desired patient panel levels for new and existing physicians/providers.
• Provide ongoing recognition, feedback and development, holding staff accountable for success. Identify and mentor future organizational leaders. Ensure appropriate resources are provided to staff. Develop a staffing plan that meets both customer expectations and financial targets. Create an environment where employee engagement and feedback facilitates positive change.
• Holds Site Administrators accountable for responding to patient complaints; analyze and determine necessity to elevate the complaint based on situation, potential risk, effective resolution, clinical care concerns. In addition, provides leadership for the execution of long and short term work plans/goals and implementation of site level infrastructure and changes to support processes and systems.
• Develops recommendations for capital, operating and staffing budgets. Provides fiscal oversight of allocated resources, assets and expenses. Makes necessary decisions to adjust for variations in projected budget income caused by fluctuating volumes and other external forces.

Minimum Requirements

Education

• Bachelor's Degree

Experience

• 5-10 years

Preferred Requirements

Education

• Master's Degree

Supervisor Experience

• 2-5 years

BJC Total Rewards

At BJC we?re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer