Sr. Care Coordination Specialist (South Jersey)

Position Summary:

• Provide daily task delegation, work direction, and guidance to the Patient Navigators in the assigned region of the state to assist the Program Director, Social Services in overall coordination of screening navigation implementation, delivery, and iterative improvement statewide.
• Develop relationships with health care providers within and outside the health center/practice (ScreenNJ partner sites in the assigned region of New Jersey) to facilitate assessment and referral of patients to appropriate cancer screenings and patient access to screening services.
• Ensure that navigation team members conduct screening navigation activities in line with practice guidelines for screening provided by the ScreenNJ APN and Program Director, Social Services.
• Facilitate and schedule patient appointments/referrals with appropriate provider(s) for cancer screening and follow-up.
• Make confirmation calls/emails to patients regarding future appointment dates.
• Respond to patient inquiries and assist patients with the completion of paperwork.
• Educate patients on care processes and provide counsel to reduce anxiety and fear.
• Support internal and community partner quality improvement efforts regarding cancer screening and referrals.
• Identify and address patient barriers to care such as transportation, insurance, and language barriers, and connect patients as needed to additional resources to support engagement in care. Facilitate patient attendance at scheduled appointments on time and prepared, coordinating transportation when needed.
• Using Electronic Health Record (EHR) and other standardized systems, track navigation services, record messages from patients, and contribute to clinic tracking workflows.
• Track appropriate patient-level quality outcomes for program monitoring and evaluation.
• Adhere to clinic departmental policies and procedures, which include Joint Commission (JC) standards, Patient Safety initiatives, Patient Rights, and Health Insurance Portability and Accountability Act (HIPAA) Privacy standards.
• Attend and support community-based patient outreach, recruitment, and screening events to assist in connecting eligible patients to risk-appropriate cancer screenings.

Minimum Education and Experience:

• A bachelor's degree in a related field of study (i.e.: psychology, public health, etc.).
• Equivalent experience, education and/or training may be substituted for the education requirements.
• 4+ years of experience with public health, social work, health care operations, or similar/relevant work experience.

City: New Brunswick

State: NJ

Physical Demands and Work Environment:

• Standing, sitting, walking, talking and hearing. No special vision requirements. Lifting up to 40 lbs.
• Significant in-state travel to regional partner locations and program events may be required.

• Office environment. Moderate noise.
• Event venues occur in a wide variety of settings including indoor/outdoor events.

Posting Number: 25ST2176