Member Experience Supervisor

Join our team at Yampa Valley Electric Association as a Member Experience Supervisor! In this exciting role, you will have the opportunity to lead a dynamic team, delight members with top-notch service, and contribute to a fun and energetic company culture. Your problem-solving skills and empathetic nature will shine as you ensure a member-centric approach in all interactions.

With room for professional growth and a forward-thinking environment, you'll love coming to work every day. This position is onsite in Steamboat Springs and Craig Colorado with a competitive salary range of $99,685.78 - $119,622. Harness your passion for member service and apply today!

DAY TO DAY AS A MEMBER EXPERIENCE SUPERVISOR

As a new Member Experience Supervisor at Yampa Valley Electric Association, you will dive into a role that involves overseeing member interactions, resolving inquiries or complaints, and mentoring team members to ensure top-notch service delivery. Your empathetic approach will be key as you handle escalated member issues and work to find effective solutions. By fostering a member-centric mindset within the team, you'll contribute to our goal of creating exceptional experiences for all our members. With the support of a fun and energetic work environment, you'll tackle challenges head-on and make a positive impact every day.

WOULD YOU BE A GREAT MEMBER EXPERIENCE SUPERVISOR?

To excel as a Member Experience Supervisor at Yampa Valley Electric Association, you should possess strong leadership skills with the ability to motivate and coach a team. Excellent communication and problem-solving skills are essential for handling member inquiries and resolving issues effectively. Having the ability to quickly learn utility specific software will aid in streamlining processes and enhancing the member experience. An empathetic and member-centric approach, coupled with a forward-thinking mindset, will be key in driving success in this role within our fun and flexible company culture.